About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We
work with the largest global brands like Delta Airlines, MetLife, MGM, United,
and others to enable agentic automation at scale across the entire customer
journey. Our no-code platform delivers the fastest time to market, lowest total
cost of ownership, and simple, scalable management of AI agents for any CX use
case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises
drive efficiency, lower costs, and deliver higher quality customer experiences.
Want [http://experiences.Want] to be part of the AI revolution and transform how
the world’s largest global brands do business? Join us!
About the Role
We are looking for a Prompt Engineer to craft, optimize, evaluate, and benchmark
prompts for enhanced AI performance at Netomi. This role requires expertise in
NLP, AI behavior, and customer-specific business rules. You will collaborate
with the Customer Success team and data scientists to develop customized,
effective AI solutions.
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Responsibilities
- Prompt Development: Design and refine client-specific prompts, ensuring
accuracy and relevance. Define tool descriptions for agentic frameworks to
enhance AI interactions.
- Optimization & Testing: Improve prompts for clarity and performance, automate
testing with scripts, and evaluate LLMs for best-fit solutions.
- Evaluation & Benchmarking: Develop evaluation frameworks and benchmark
prompts to establish best practices.
- Collaboration & Documentation: Work with Customer Success and Data Science
teams, maintaining clear documentation on prompt development and
optimization.
- Research & Innovation: Stay updated on NLP advancements, experiment with new
prompting strategies, and refine model-specific adaptations.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Data Science, Linguistics,
or a related field.
- Strong understanding of natural language processing (NLP) and machine
learning principles.
- Experience with AI prompt engineering, including writing, optimizing, and
evaluating prompts.
- Proficiency in programming languages such as Python.
- Familiarity with AI frameworks and libraries (e.g., TensorFlow, PyTorch,
Hugging Face).Excellent analytical and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to work collaboratively in a team environment and manage multiple
projects simultaneously.
Preferred Qualifications
- Should have a minimum of 5 years of working in data science
- Experience with large language models (e.g., GPT-3, GPT-4, Llama3) and their
applications.
- Knowledge of data visualization tools and techniques.
- Background in linguistics or computational linguistics.
- Experience with agile development methodologies.
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Netomi is an equal opportunity employer committed to diversity in the workplace.
We evaluate qualified applicants without regard to race, color, religion, sex,
sexual orientation, disability, veteran status, and other protected
characteristics.
