Company Description
Raffles Hotels & Resort is a collection of award-winning luxury hotels located in vibrant destinations around the world. It is part of AccorHotels brands, which offers unique moments and diverse experiences in more than 4.100 addresses throughout 95 countries. From luxury to economy, each hotel shares a common, well-being and warm welcome.
Raffles Seychelles offers spectacular colleague accommodation, accompanied by world class facilities, transportation, uniforms, meals and boat tickets to and from Praslin/Mahé. The Resort features 86 luxurious villas, the award-winning Raffles Spa as well as several stylish and unique dining options.
We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.
Job Description
To ensure the smooth conduct of the shift through customer-focused service delivery and effective staff supervision. To assist management in running the outlet ensuring maximum guest satisfaction and adherence to consistent standards, through proper planning and organization of F&B operation and administration.
KEY ROLES & RESPONSIBILITIES
Supervise and oversee the operation/section to maintain service standards
Check on employees’ discipline, grooming standards and punctuality
Check on guests’ satisfaction levels and properly handle feedback and follow-up
Perform opening and closing duties as assigned
Assist the Assistant Manager in conducting daily shift briefings to update and disseminate relevant information to restaurant employees
Assist in employees’ development, counselling and resolving staff conflict
Report any complaints, incidents or any other irregularities to Management
Ensure that operating equipment is maintained and service and storage areas are kept safe and clean
Help minimize waste, neglect, breakages and mishandling of supplies and equipments
Carry out light cleaning and maintenance of the pantry area
Monitor quality of food and beverage products in every order
To ensure that guests receive the attention and service they require
Perform trainer tasks and conduct training for all staff as assigned by Restaurant Manager / Assistant Manager
To motivate, coach and project a positive attitude at all times
Help manage employees’ performance appraisals and performance logs
Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures.
Carry out any other duties as and when assigned by the Management of the Hotel
Assist other Food & Beverage Outlets in their operations within peak times when needed
Observe Recycling Procedures of the Hotel in Relation to cans and bottles
PERSONAL ATTRIBUTES
Excellent reading, writing and oral proficiency in English and either Mandarin or Russian
Experienced in all aspects of restaurants service
Must be well-presented and professionally groomed at all times
Excellent leader and trainer with solid motivational and teamwork skills
Attention to detail and strong interpersonal skills to deal with diverse staff
Qualifications
Hotel Restaurant Management graduate
Additional Information
A passionate positive personality with excellent eye for detail who can work under pressure with minimal supervision.
Commitment to meet and exceed all performance standards
Constantly look to develop own professional skills and abilities
Adherence to Standard operating procedures
Ability to work a multi-cultural workforce
High level of integrity, promptness, creativity, enthusiasm, dedication, time management, Team work, flexibility and support for continuous improvement
Communication Skills
Organization
Cleaning
Time Management
Customer Service
Interpersonal Skills
Teamwork
