The Residence Coordinator plays a key leadership role in the day-to-day
operations of one or more SHSS staffed homes, ensuring high-quality,
trauma-informed care for children and youth with complex needs. The role
includes frontline staff supervision, implementation of SHSS Service Plans,
coordination of household needs, and support for documentation and licensing
compliance. The Residence Coordinator promotes a safe, inclusive, and structured
care environment that aligns with Pacific Coast’s values and the SHSS service
model.
REPORTS TO: Program Manager, Children’s Services
Location: Kamloops, BC (Travel required)
KEY DUTIES & RESPONSIBILITIES:
Program Implementation & Oversight
• Support and guide front-line staff in delivering care as outlined
in the SHSS Service Plans.
• Monitor day-to-day routines, schedules, and the care environment
to ensure consistency and structure.
• Promote trauma-informed and culturally safe practices.
Staff Supervision & Team Leadership
• Provide supervision, coaching, and mentoring to front-line staff.
• Create and manage staff schedules, shift coverage, and ensuring
24/7 support.
• Participate in onboarding, orientation, and informal performance
feedback.
• Respond to urgent incidents and behavioral escalations; lead
debriefs and reviews
Care Setting Readiness & Safety
• Ensure cleanliness, safety, and regulatory standards are
maintained across all assigned homes.
• Report maintenance and supply needs.
• Monitor implementation of health and safety protocols (WorkSafeBC,
OHS, emergency drills).
Documentation & Compliance
• Oversee daily documentation (logbooks, medication records, CIRS,
etc.) to ensure quality and consistency.
• Support staff to complete documentation accurately and timely.
• Maintain inventory and petty cash records.
Collaboration & Communication
• Act as a liaison between front-line staff and the Program Manager.
• Participate in team meetings, planning sessions, and case reviews.
• Support children and youth in appointments or community inclusion
activities as needed.
This role is essential in ensuring quality day-to-day care in staffed homes and
supports the delivery of consistent, child-centered services aligned with the
SHSS framework.
What you bring
- A degree in one of the humanities, social sciences or related field with
educational preparation
- A degree or diploma in a relevant field within human or social services
- A minimum of 3 years of related experience, including at least 1 year in a
supervisory or administrative role (or an equivalent combination of
education, training, and experience)
- Specialized training in behaviour modification, support for children under 12
with diverse needs, attachment-based parenting approaches, and
relationship-focused interventions
- Knowledge and practice of trauma-informed care and culturally safe service
delivery.
- Must be willing to undergo a Criminal Record Check and attain clearance
- Valid first-aid and CPR certification.
- Unrestricted Class 5 Driver’s license. If driving a commercial company
vehicle, a Class 4 license is required.
- Ability to work effectively as part of a team.
- Ability to communicate clearly and effectively with other staff,
professionals and families.
- Ability to critically self-evaluate own performance
- Any qualifications or skills required of the Licensing Officer or the funding
body.
Why you'll love it here
Pacific Coast Children’s Resources offers work you can feel fulfilled by through
quality programs and services to people who live with disabilities that promote
independence, self-growth, and community integration. Since its inception in
2010, Pacific Coast Children's Resources has steadily expanded, creating dynamic
environments to work and learn. We encourage you to partner with us in fostering
healthy, energetic lives by showcasing your passion for care, connecting to the
communities we serve and collaborating in our culture of teamwork that makes
Pacific Coast Children's Resources a great place to work.
What we offer
- On-the-job training including MANDT, JOHS, Diversity and Inclusion,
Medication Safety,
Confidentiality and Privacy, Trauma-Informed Practice, First Aid and CPR
re-certification
- Competitive Salary
- Comprehensive Medical, Dental, and Vision care benefits package.
- Career development opportunities
- An inclusive, supportive work environment and community involvement
- A caring, fun, ambitious and supportive team
We believe that a strong commitment to diversity & inclusion enables us to truly
make services better for everyone. We encourage applications from Indigenous
peoples, racialized people, people with disabilities, people from gender and
sexually diverse communities, and/or people with intersectional identities. Our
goal is to ensure at every interaction all are welcome, comfortable, and safe.
At Pacific Coast Children's Resources, we understand that experience comes in
many forms. We’re dedicated to adding new perspectives to the team - so if your
experience is close to what we’re looking for, please consider applying.
We thank all applicants for their interest; however, only those considered for
an interview will be contacted.
RECPCCRI2024
