Company Description
Why work for Fairmont Vancouver Airport?
Steps away from the airline gates, Fairmont Vancouver Airport offers 386 beautifully appointed accomodations and is the only hotel located within Vancouver International Airport. Our guest rooms and suites are spacious with soundproofed, floor-to-ceiling windows and unobstructed views of the airport runways and North Shore Mountains. Newly renovated, Fairmont Gold rooms are located on the top floor of the hotel with access to first class service and amenities, including the exclusive Fairmont Gold Lounge.
What's in it for you?
An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
The only luxury hospitality group to be awarded Great Place to Work® Canada
The opportunity to have fun at work alongside passionate hoteliers
The opportunity to live, work and play across the world through our employee travel and internal transfer programs
Complimentary duty meal in our colleague dining room
Complimentary dry cleaning of business attire
Complimentary hotel stay for two through our BE OUR GUEST program
Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability and DEI Committees
A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
Reimbursement for TransLink monthly passes or YVR Employee Parking pass
Salary range of $67,000 - $70,000 based on experience
Job Description
Assistant Outlets Manager
Passionate about guest interaction, teamwork and food and beverage? As Assistant Outlets Manager at Fairmont Vancouver Airport, you will lead and support the F&B team as business demands dictate to create unforgettable dining experiences for our guests.
What you'll be doing:
Support, mentor, and train the Food & Beverage teams
Provide operational leadership and direction for the day to day operations of the Outlets with a focus on service and logistics
Create and support an engaged work environment to create a welcoming and personalize experience for our guests
Conduct daily line ups with the team to review hotel information, service stations, specials, etc.
Ensure brand standards are maintained with highest standard of quality and visual appeal
Handle guest concerns and react quickly, logging and notifying proper areas
Assist with scheduling team members to align with labor management standards
Communicate effectively with all departments and thrive for guest feedback
Work with the team on new offerings and actively share ideas, opinions and suggestions to improve the environment and dining experience
Balance operational, administrative and colleague needs by focusing on guests feedback surveys, colleague feedback surveys and financial results
Assist in overall F&B management responsibilities as needed
Follow department policies, procedures and service standards
Follow all health and safety policies
Other duties as assigned
Qualifications
Your experience and skills include:
Service focused personality is essential and a passion for everything food and beverage
Previous experience in a similar leadership role
Proactive, with a demonstrated eye for detail and the ability to manage multiple functions, while meeting deadlines
Strong interpersonal and problem solving abilities and the ability to lead by example
Must possess and maintain a valid Serving It Right certification
Previous point of sale system experience required, preferably Silverware
Additional Information
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
