What are we building?
At Hard Rock Games, we’re not just making games—we’re crafting experiences that
connect people, deliver thrills, and celebrate the spirit of Hard Rock. As the
social casino gaming arm of Hard Rock Digital, our teams shape every stage of
the journey from concept to launch to live operations, giving our teams the
ability to innovate, experiment, and make real impact.
With the backing of a globally recognized brand, we combine the agility of a
startup with the reach of an entertainment powerhouse. Here, creativity thrives,
ideas scale, and careers grow.
We’re looking for passionate creators, builders, and innovators to join us in
shaping the future of free-to-play gaming. Let’s play hard.
What’s the position?
We’re hiring a Live Operations Specialist to pilot the end-to-end execution of
live campaigns, events, offers, and merchandising, across mobile, social, and
community channels. You’ll bridge gameplay, creative, CRM, data, and product to
craft seamless, high-quality player experiences that drive retention,
monetization, and brand loyalty.
Key Responsibilities
Campaign & Calendar Execution
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Own the live-ops calendar: schedule daily deals, seasonal events, themed
promotions, tournaments, and recurring features.
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Configure, approve, and launch offers (bundles, discounts, coupons) within
campaign tools, prioritizing timing, design, copy, targeting, and testing.
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Oversee storefront merchandising (banners, carousels, featured collections)
and remote configurations.
Content & QA Excellence
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Collaborate with copy, art, localization, and product design to produce
campaign materials that speak to players with clarity, warmth, and
excitement.
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Execute rigorous QA for every campaign fixture, from visuals and messaging to
timers, transitions, and fallbacks—because every detail impacts player trust.
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Generate clear, concise QA documentation and release notes that support
smooth, player-friendly campaign launches.
Multi-Channel Player Engagement
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Plan integrated campaign touchpoints: in-app messages, push notifications,
social posts, and community announcements (e.g., FB Community).
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Synchronize messaging across channels for cohesive, emotionally intelligent
activation.
Measure, Learn, Iterate
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Monitor KPIs (engagement, conversion, retention, ARPDAU, event performance)
using dashboards and analytics tools—but always ask: what does this data say
about how our players feel?
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Conduct rapid A/B tests or variants to refine offer timing, creative, and
segment targeting.
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Share post-mortems and insights, informing roadmap decisions and elevating
campaign performance.
Cross-Functional Coordination & Ops Stability
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Maintain live-ops workflows and documentation in Asana/Jira; drive alignment
and deadlines across teams.
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Prepare launch checklists, rollback plans, and monitor live-ops performance;
ready to troubleshoot issues during high-impact events with calm and
player-first thinking.
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Support campaign launches during occasional early or late hours (weekends or
evenings) on a rotating basis.
What we’re looking for
Must-have
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2–4 years in Live Ops, CRM, monetization, or lifecycle roles, ideally in
mobile free-to-play or social casino gaming.
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Proficient with campaign/offer configuration platforms (remote config, CMS,
offer engine), task tracking tools (Asana/Jira), and analytical dashboards
(Looker, Amplitude, Tableau).
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Meticulous attention to detail, flawless QA, checklists, and tidy campaign
assets.
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Data-driven instincts: comfortable reading performance, drawing insights, and
iterating fast.
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Strong collaborator: you can juggle cross-functional dependencies with clear
communication.
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Player-centric writing skills, a clear, engaging voice.
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Eligibility to work in Canada; flexible for periodic off-hours campaign
support.
Nice-to-have
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Background in social casino or similar economy-based games.
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A/B testing experience with segmentation and variant testing.
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Familiarity with push/in-app messaging systems or app-store consoles
(iOS/Android).
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Base skill in SQL or scripting for quick performance validation.
What’s in it for you?
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Make a visible impact: you’ll own campaigns and events that shape how
millions play.
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Fast-paced execution + brand heritage: build boldly under the Hard Rock name.
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Competitive compensation with flexible vacation and hybrid work.
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Be part of a player-obsessed, inclusive team that trusts your autonomy and
skills.
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Influence product strategies, your post-mortems and insights will steer our
roadmaps.
Roster of Uniques
We care deeply about every interaction our customers have with us, and trust and
empower our staff to own and drive their experience. Our vision for our business
and customers is built on fostering a diverse and inclusive work environment
where regardless of background or beliefs you feel able to be authentic and
bring all your talent into play. We want to celebrate you being you (we are an
equal opportunity employer).
