PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management.
Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as
approximately two-thirds of the Fortune 100, PagerDuty is essential for
delivering always-on digital experiences to modern businesses.
Join us. [https://careers.pagerduty.com/] At PagerDuty, you'll tackle complex
problems, collaborate with kind and ambitious people, and help build a more
equitable world—all in a flexible, award-winning workplace.
About the Role:
In this role, you'll be responsible for designing, developing, and managing
digital lifecycle programs for our 14k+ Commercial customers. You'll work
cross-functionally to create a seamless customer experience to improve awareness
and product engagement, drive expansion, and reduce churn & downgrade.
Responsibilities:
-
Program Design & Execution:
- Develop and implement automated email campaigns targeted at specific sales
and customer success stages.
- Craft in-app messaging to complement onboarding experiences that drive
engagement and feature adoption.
- Collaborate with Sales, Customer Success, Product, Marketing and other
internal teams to ensure program alignment with overall customer journey
goals.
- Test and validate results in order to automate the successful journeys
-
Automation & Optimization:
- Champion the use of automation tools and platforms to streamline program
execution and data collection.
- Implement A/B testing methodologies to continuously improve program
effectiveness.
- Analyze program performance metrics to identify areas for improvement and
optimize campaign strategies.
- Communicate results of lifecycle program with senior leadership
-
Data Analysis & Reporting:
- Work closely with the data analytics team to gather and analyze customer
engagement data to understand the Commercial segment to know what
campaigns to build and iterate upon
- Translate insights from data into actionable recommendations for program
optimization.
- Generate reports and presentations to showcase program success and ROI.
Basic Qualifications:
- 5+ years of experience in program management, marketing automation, or a
related field.
- Proven track record of designing and implementing successful customer
lifecycle programs.
- Strong understanding of email marketing best practices
- Excellent analytical skills with the ability to interpret and translate data
into actionable insights.
- Advanced reporting and analytical skills and proficient in Excel, Tableau,
Gainsight, Salesforce and working knowledge of marketing automation tools
- Experience with A/B testing methodologies and reporting tools.
- Excellent communication, collaboration, and project management skills.
Preferred Qualifications:
- Experience with in-app messaging tools.
- Prior knowledge of the SaaS industry.
- SQL proficiency
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person
working as an integral part of our culture. Both our employees and external
research tells us that co-located collaboration strengthens connections, drives
innovation, and accelerates learning.
This role is expected to come into our Toronto office two times per week, so you
can thrive in your new role and fully embrace being a Dutonian!
The base salary range for this position is 83,000 - 125,000 CAD. This role may
also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range,
which is subject to change based on primary work location, reflects the minimum
and maximum base salary we expect to pay newly hired employees for the position.
Within the range, we determine pay for an individual based on a number of
factors including market location, job-related knowledge, skills/competencies
and experience.
Your recruiter can share more about the specific offerings for this role, as
well as the salary range for your primary work location during the hiring
process.
Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement.
We value potential and consider each candidate's full professional story.
Whether you're exploring a career change or taking your next step, we look
forward to reviewing your application. If this just isn’t the right role or time
Where we work
PagerDuty operates a hybrid work model with offices
[https://careers.pagerduty.com/locations] in 8 major cities: Atlanta, Lisbon,
London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer
flexibility within our established locations, we cannot employ candidates
residing in:
Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western
Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI,
Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New
Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.
How we work
Our values [https://careers.pagerduty.com/#values] guide how we support
customers, collaborate with colleagues, develop products, and foster a culture
of belonging. They define not just our actions, but what it means to be
Dutonian.
People Leaders at PagerDuty are responsible for creating high performance
environments that drive accountability. PagerDuty has four key dimensions that
define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and
Lead the Future. Each dimension has three associated competencies to give
leaders a shared language for guiding their development, career, promotion, and
succession planning discussions. Our Manager Expectations serve as a practical
guide for managers to understand their responsibilities, prioritize their
efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with
industry standards and aligned with local laws and regulations. Learn more,
including country-specific offerings, on our benefits site
[https://careers.pagerduty.com/global-benefits].
Your package may include:
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in
addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant
parent (some countries have longer leave standards and we comply with local
laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management.
The PagerDuty Operations Cloud is an AI-powered platform that empowers business
resilience and drives operational efficiency for enterprises. With a generative
AI assistant at its core, PagerDuty empowers teams to detect and resolve issues
in real time, orchestrate complex workflows, and drive continuous improvement
across their digital operations. Trusted by nearly half of both the Fortune 500
and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100,
PagerDuty is essential for delivering always-on digital experiences to modern
businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for
Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in
Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site [https://careers.pagerduty.com/home]
and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on
the basis of race, religion, color, national origin, gender, sexual orientation,
age, marital status, parental status, veteran status, or disability status. Your
privacy is important to us. By submitting an application, you confirm that you
have read and understand PagerDuty's Privacy Policy
[https://www.pagerduty.com/privacy-policy/].
PagerDuty is committed to providing reasonable accommodations for qualified
individuals with disabilities in our job application process. Should you require
accommodation, please email accommodation@pagerduty.com and we will work with
you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
