About Highspot
Highspot is pioneering the category that is fundamentally changing the way
companies increase sales productivity. On a mission to transform the way
millions of people work with sales enablement, Highspot is committed to building
breakthrough software with a spark of magic. We believe a great place to work is
about more than the work – it’s about what the company stands for, and how it
authentically represents its values in the real world. To this end, we have put
intentional focus on creating equitable workspaces for each of our employees.
Our goal is to create a culture where everyone feels a deep sense of belonging
and is empowered to be an agent of change, with the ability to transform
themselves, their workplace, and their world.
About The Role
Join us on an exciting journey as a Senior Technical Account Manager, where
you'll be a driving force behind our largest customers' success stories. As a
pivotal link between our innovative software and our valued customers, you'll
deliver specialized product guidance that aligns with each customer's business
vision. Dive deep into understanding their technical requirements, building
strong relationships, and championing their triumphs with our products.
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What You'll Do
- Dive headfirst into becoming one of our foremost product experts, mastering
every facet of our innovative solutions.
- Serve as the primary technical liaison between our company and our largest,
most strategic customers, understanding their unique business needs and
technical environments.
- Provide technical guidance and expert solution advice to customers,
navigating product issues and offering best practices proactively.
- Team up with a crew of extraordinary colleagues including CSMs, Account
Managers, Support, and Product & Engineering. Together, we'll ensure our
customers harness the full potential of our solutions, resulting in stellar
customer retention and growth.
- Lead engaging and insightful discussions during regular customer meetings,
providing progress updates, expert counsel, and strategic insights to foster
mutual success.
- Demonstrate your acumen for innovation by identifying opportunities for
product enhancement, feature refinement, and process optimization, guided by
valuable customer feedback.
- Deftly manage customer expectations and deliverables through effective
communication and stakeholder management.
Your Background
- 5-7+ years of experience in a client-facing technical role, such as Technical
Account Manager, Customer Success Manager, or similar role with a focus on
delivering solution value to customers.
- Excellent technical aptitude and the ability to quickly understand and
troubleshoot complex systems and applications.
- Strong understanding of software development processes and methodologies,
underpinning your ability to navigate and thrive within our dynamic
ecosystem.
- Exemplary communication and interpersonal skills, fostering strong
relationships and instilling confidence amongst our customers through your
polished demeanor and articulate discourse.
- Proven problem-solving and critical thinking skills, with the ability to
think creatively and provide innovative solutions.
- Capacity to manage multiple projects and clients concurrently, maintaining a
steadfast commitment to excellence amidst the ebbs and flows of our
fast-paced environment.
- Familiarity with integrating CRM and SSO software, alongside proficiency in
technical domains such as email deliverability and APIs.
This position is available either in-office or remote, as applicable, at the
following locations:
- Alberta, Canada - Remote
- British Columbia - Remote
- Ontario - Remote
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Base salary range: $130,000 - $202,000 CAD. Employees are eligible to receive
stock options and may also receive other forms of compensation.
The above represents total expected compensation for this role. Actual
compensation will depend on various job-related factors, including, but not
limited to, location, experience, and job qualifications.
Highspot also offers the following employee benefits for this position:
-Comprehensive medical, dental, vision, disability, and life benefits
-Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP)
with immediate vesting
-Flexible PTO
-Generous Holiday Schedule + 5 Days for Annual Holiday Week
-Quarterly Recharge Fridays (paid days off for mental health recharge)
-Flexible work schedules
-Access to Coaches and Therapists through Modern Health
-2 Volunteer days per year
-Monthly transportation allowance for employees who work in our Vancouver Hub
location
LI-JL1
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do
not discriminate on the basis of any grounds protected by applicable human
rights legislation, which may include age, ancestry, citizenship, color,
ethnicity, family status, gender identity or expression, genetic information,
marital status, medical condition, national origin, physical or invisible
disabilities, political belief, race, religion, or sexual orientation.
Did you read the requirements as a checklist and not tick every box? Don't rule
yourself out! If this role resonates with you, hit the ‘apply’ button."
