BIS Safety Software is a fast-paced, high-growth organization providing leading
software for the safety industry. We are expanding our team and are looking to
add a positive, upbeat team member who cares deeply about delivering amazing
customer service.
Founded in 2006, BIS is proudly headquartered in Sherwood Park, Alberta. We have
developed a world class software solution by emphasizing client relationships
and continuous innovation, and we are looking to continue our growth across
North America and around the world.
The successful applicant will be responsible for providing outstanding customer
service that includes software support for our users, ongoing training and
support for system administrators, and technical support for our resellers.
Essentially, you will be the first point of contact when a user needs technical
assistance.
This is an in-person role based out of our Sherwood Park, AB office.
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You might be the right fit if you:
- A minimum of 2 years experience delivering exceptional customer service
- Enjoy working with people, helping to solve their problems
- Possess excellent listening skills
- Work well independently as well as being a great team player
- Exhibit great leadership qualities, acting as a mentor to other team members
- Display a positive and friendly demeanor when dealing with customers over the
phone
- Possess strong computing skills (you need a strong understanding of computer
programs and how they work)
- Handle complex inquiries independently
- Thrive in a busy environment
- Demonstrate advanced customer service skills
- View inquiries as opportunities to exceed customer expectations
- Consistently maintain a positive attitude
- Have strong English written and oral communication skills
- Proficiency in Microsoft Word and Excel
In this role, you'll be expected to:
- Providing outstanding technical support for customers
- Responding to telephone and email inquiries from individuals utilizing our
online software
- Following up on customer requests to ensure complete handling of the caller’s
inquiry
- Creating cases for new features and solutions for our development team to
implement
- Testing cases released by the development team to ensure proper functioning
- Making suggestions for ways of improving workflows and processes
- Recording and forwarding customer feedback to the appropriate areas
- Educating and providing training to customers on using various aspects of the
software
- Tracking frequent call types for discussion during weekly meetings
- Participating in daily team meetings
Bonus points if you have:
- Experience as a team lead or supervisor in a previous role
- Experience in providing technical support for software providers
- Spanish or French language skills
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$20 - $24 an hour
Salary ranges are based on experience, reflecting the unique skillset each
individual brings to the role. In addition to this salary, we offer full medical
(health, dental, and vision) coverage as well as life insurance and disability
insurance.
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Job ID #T202507-08CCE
Why join us
At BIS, we pride ourselves in being very entrepreneurial in nature. Our office
is an open environment that lends itself to collaboration and organic learning.
We integrate new ideas and best practices quickly when they further the
development of our software and company. This flexibility is a key part of our
culture and a reflection of our insightful and collaborative team.
Another key part of our culture is our purposeful avoidance of titles. We don’t
use job titles as they don’t reflect the value we place on humility. And we lead
with our heart, treating all our customers and team members with integrity and
compassion.
We are looking for like-minded individuals who are interested in growing with
us.
In addition, we also offer the following:
Comprehensive benefits package
Health spending account
Growth opportunities
Flexible working hours
On-the-job training
Work-life balance
Free on-site parking
Team Recognition Points
Social committee
Fun, open and collaborative environment
Be More Than an Employee
BIS is a company where you can not only grow your career but also share in the
success you help create. Our Employee Stock Ownership Plan (ESOP) allows you to
own a piece of the business and build equity in the company’s future.
We'd love to hear from you
If this describes you, please submit a creative application that is sure to grab
our attention.
Visit our Careers Page to learn more. [http://www.bissafety.ca/careers]
We sincerely thank all applicants for their interest, however, only applicants
selected for interviews will be contacted.
