The Team
Naturally Pacific Resort aims to become a top resort that welcomes everyone and
offers exciting experiences every day. We are seeking team members who are
passionate about providing exceptional hospitality and service, and who align
with our values of Passion, Community, Inclusion, and Innovation. Our focus is
not only on creating memorable experiences for guests but also on establishing a
fulfilling and enjoyable work atmosphere for our team. Becoming part of the
Naturally Pacific team will allow you to engage in the hospitality industry
within an expanding company that values every individual's input and celebrates
achievements collectively.
The Role
As a key member of our team the Room Attendant is responsible for performing
comprehensive room cleaning, ensuring each guest room is spotless and
well-maintained. They restock all supplies and amenities, ensure guests have
everything they need for a comfortable stay. The Room Attendant takes initiative
to personalize guest experiences, responds promptly to inquiries and requests,
and ensures the privacy and security of guests and their belongings.
Your contributions to the team include:
- Comprehensive room cleaning including dusting, making beds, removing used
linen, vacuuming, cleaning bathrooms, inside window cleaning, cleaning coffee
pots, ensuring pots are plugged in, cleaning sinks and fixtures, and checking
under beds, drawers, and closets for left-behind articles or trash.
- Restock all supplies and amenities in rooms and stock linen supply room with
clean linens for next day use, ensuring all terry, soap, glasses, comment
cards, coffee, and other amenities are available.
- Arrange furniture following guest use.
- Take initiative to add a personalized experience for the guests.
- Respond to guest and staff inquiries, requests, and complaints promptly and
courteously.
- Take ownership of guest’s privacy and belongings, ensuring the security of
guest rooms.
- Ensure all lost property items left in guest rooms are recorded and properly
tagged in the designated area.
- Maintain an up-to-date knowledge of all chemicals and cleaning products, and
correct handling procedures.
- Maintain proper usage of cleaning supplies and equipment.
- Report all maintenance and safety hazards, including burned-out light bulbs,
plumbing issues, and suspicious activities, to the Housekeeping Supervisor or
Rooms Manager.
- Keep an updated record of all rooms cleaned.
- Additional tasks and duties as assigned.
A few things we are looking for in a new team member:
- Previous housekeeping or cleaning experience.
- Ability to thrive in a fast-paced environment with compact timeframes.
- Strong organizational skills and high energy levels.
- Capability to assess a situation for danger or safety issues and act
accordingly.
- Strong communication skills.
- Ability to follow directions accurately and efficiently.
- Experience with industrial cleaning equipment and products.
- Physically able to reach, stretch, bend, and walk for an extended period.
- Ability to work mornings, evenings, weekends, and holidays.
Perks & Benefits
At Naturally Pacific Resort, we believe in recognizing and rewarding the
valuable contributions of our colleagues. As a member of our team, you can
expect to enjoy a comprehensive range of benefits and competitive compensation
tailored to your skill set, education, and experience. Please note that specific
benefits may vary depending on the role and level within the organization.
- Comprehensive employer paid health, vision, and dental coverage for you and
your family.
- Access to ongoing training and development opportunities to support your
career growth and advancement within the company.
- Employee and Family Assistance Program.
- Discounts on various resort amenities and services such as food, golf,
retail, and spa.
- Support for your health and wellness goals.
- Registered Pension Plan (RPP) eligibility after 1 year.
- Accommodations available for qualifying candidates.
We are a growing organization made up of diverse team members who are motivated
to continuously innovate our approach to genuine hospitality. We consider
employee wellbeing a priority and are dedicated to protecting the health and
safety of our teams while ensuring a workplace that is respectful of everyone.
Naturally Pacific Resort practices equal opportunity hiring and onboarding
processes to ensure equal access and participation for everyone. We understand
that we have a responsibility for ensuring a safe, dignified, and welcoming
environment and we are committed to creating an inclusive environment for all
employees irrespective of race, colour, religion, sexual orientation, gender
identity, or any other status protected by law. We believe in integrating people
with disabilities into our workforce by removing barriers and meeting
accessibility needs.
The Resort
At Naturally Pacific Resort, our mission is to provide guests with a memorable
and meaningful experience. Located at the crossroads of the forest, mountains,
and the Pacific Ocean in Campbell River BC, Naturally Pacific’s 100-room resort
features a luxury spa, upscale restaurant and 18-hole golf course with a virtual
driving range and lounge. This coastal destination offers spectacular views and
access to some of the best outdoor experiences in the world. From
eco-adventures, internationally renowned salmon fishing, wildlife watching, to
traversing the parks and trails, Campbell River is a doorway to adventure.
Thank you and we look forward to receiving your application!
