JOIN US IN BUILDING THE FUTURE OF FINANCE.
Our mission is to democratize finance for all. An estimated $124 trillion of
assets will be inherited by younger generations in the next two decades. The
largest transfer of wealth in human history. If you’re ready to be at the
epicenter of this historic cultural and financial shift, keep reading.
ABOUT THE TEAM + ROLE
As a Senior Operations Engineer within the Corporate Engineering Team, your
mission is to enable the people and technology that keep Robinhood running. Your
team provides technical thought leadership and support for all of our internal
tools and technologies. Beyond the day-to-day, the Corporate Operations
Engineering team will contribute to longer-term technical projects, partner with
cross-functional teams to implement new technologies, and develop operational
process improvement opportunities, and ensure IT Operations scale as Robinhood
continues to grow!
The role is located in the office location(s) listed on this job description
which will align with our in-office working environment. Please connect with
your recruiter for more information regarding our in-office philosophy and
expectations.
WHAT YOU’LL DO
- Develop and execute on IT scaling strategies, improvements, and technical
innovation.
- Improve user experience by leading, designing, and implementing technical
initiatives collaboratively while focusing on user satisfaction and issues
through direct interaction.
- Support higher-level IT needs for global offices of all sizes and partners of
varying technical backgrounds, including executive support.
- Partner internally with Program Managers, Procurement, Support Engineers,
Client Platform Engineers and Enterprise Application to facilitate successful
and timely completion of projects.
- Drive user experience improvements by leading, designing, and implementing
technical initiatives collaboratively, being a subject matter expert on
Robinhoodie's technical user experiences.
- Drive root cause analysis efforts, develop technical and operational
solutions, and work x-functionally to drive implementations of improvements.
- Troubleshoot complex, multiple operating system issues across a range of
devices (e.g., desktops, laptops, phone systems, video conferencing, and
various wireless devices).
- Working with ITSM ServiceNow Module. Creating workflows and light
configuration.
- Provides training and coaching for Jr. Engineers.
- Performing Proof of Concept exercises to test and evaluate competing design
ideas and demonstrate functionality to business partners.
- Manage delivery of scope and deliverables across IT and stakeholder teams.
WHAT YOU BRING
- A self-starter who likes a variety of projects.
- Resourcefulness, persistence, and ability to thrive in fast paced
environments.
- Exceptional written and communication skills.
- Technical design and process flow documentation experience.
- 5+ years of experience in a customer-facing customer support role.
- 5+ years of experience in workflow automation and tooling.
- 3+ years of IT environment experience or IT project management.
- Experience with collaboration technology and AV systems.
Our team is committed to providing an inclusive and welcoming interview
experience for all candidates. If you require a specific accommodation during
the application or interview process due to a physical or mental condition,
please complete this Applicant Accommodation Form
[https://robinhood.hracuity.net/webform/index/752875e4-42ba-4dff-9951-fd51e315997e]
to notify our team. The form should only be completed if you need a specific
accommodation.
In addition to the base pay range listed below, this role is also eligible for
bonus opportunities + equity + benefits.
Base pay for the successful applicant will depend on a variety of job-related
factors, which may include education, training, experience, location, business
needs, or market demands. The expected base pay range for this role is based on
the location where the work will be performed.
Base Pay Range:
Toronto, ON
$106,250—$125,000 CAD
Click here [https://careers.robinhood.com/benefits] to learn more about our
Total Rewards, which vary by region and entity.
If our mission energizes you and you’re ready to build the future of finance, we
look forward to seeing your application.
Robinhood provides equal opportunity for all applicants, offers reasonable
accommodations upon request, and complies with applicable equal employment and
privacy laws. Inclusion is built into how we hire and work—welcoming different
backgrounds, perspectives, and experiences so everyone can do their best. Please
review the Privacy Policy [https://careers.robinhood.com/applicantprivacypolicy]
for your country of application.
