About Achievers
Achievers offers more than just a thank you program. Our employee recognition
and rewards software inspires employees to recognize everyone, every day,
everywhere. With nearly 4 million global users, we empower employees across 170+
countries. Visit us at achievers.com [http://achievers.com] to learn more and
check out our platform in action. Join our team of A-players who bring passion
to our purpose and believe that meaningful change creates extraordinary outcomes
— together, we’ll inspire recognition everywhere and achieve results that
matter.
Our commitment to you:
At Achievers, we hire you for you because we value the unique perspective and
individuality that each person brings to our team. We are committed to creating
an inclusive, diverse, and equitable workplace where you belong, and your
contributions are celebrated. Together, we achieve more by combining our unique
strengths, fostering collaboration, and inspiring each other to reach new
heights.
The opportunity:
We are looking for a Customer Success Associate to join our team in Toronto! As
a Customer Success Associate you will be responsible for driving strategy for
the Achievers recognition and engagement platform while continuously driving
value for our customers. You will play a key role with our customers by
promoting product adoption and expansion, highlighting best practices and
implementing recognition strategies. If you are passionate about customer
success, have a knack for sales and a flare for technology you’ll fit right in!
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Responsibilities
- Provide expertise on the Achievers platform and highlight key features and
functionality allowing the customer to execute their employee recognition
strategies
- Establish measurable goals and KPIs for your customer accounts
- Track all implementation and post-implementation adoption activities
- Drive usage and adoption of the platform and communicate best practices by
hosting virtual meetings
- Meet with your customers face-to-face to plan program rollouts and explore
cross-functional use cases where Achievers can help meet needs
- Connect with your customers to update on outstanding queries, reports and
campaigns
- Manage a revenue pipeline while up-selling and cross-selling within the
existing programs, thinking strategically about account growth, identifying
long-term opportunities, and aligning customer success initiatives with
broader sales and revenue goals
- Lead customer workshops and training around product updates & new features
- Provide regular status reports to stakeholders on progress against
established goals and manage account escalations
- Understand your customers’ requirements and their level of adoption of the
Achievers platform to proactively assess risk in upcoming contract renewals
- Recognize your peers for being awesome!
Qualifications
- 3+ years of account management experience at a software/SAAS company
- Strong business acumen and proven ability to influence decision makers in
various sizes of organizations
- Individuals who have completed formal sales training through a recognized
program are preferred
- Proficiency with CRMs such as Salesforce or other force.com
[http://force.com] platforms
- Experience in preparing and delivering presentations targeted to a senior
audience
- Experience working with mid-market and SMB customers an asset
- Ability to explain technical solutions, establish goals, develop
opportunities, and provide reporting/dashboards to identify trends and
improve the customer experience
- Demonstrated analytical skills utilizing Excel and/or PowerPoint to arrange
and display relevant information during customer business reviews
- Experience managing a sales pipeline and carrying a sales quota
- Strong customer-facing skills including expectation management, communication
skills, information management
- Bachelor's degree
- Bilingual English and French is an asset
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Why you’ll love working at Achievers:
✨ We are passionate about disruptive technology that’s rooted in science,
research and data.
✨ We understand the value of employee success in the workplace and have been
recognized [https://www.achievers.com/award/] in numerous publications for our
contributions to HR, for technical excellence, and for our outstanding workplace
culture!
✨ We foster an environment of connection, security, and community. You’ll feel
at home, without reservation.
✨ We believe in moving quickly, failing fast, and adapting to change.
✨ We enjoy coming to work every day because we believe in our product and love
our culture.
✨ We’re committed to achieving excellence in everything we do.
Benefits & Perks for permanent full time employees:
💰 Competitive Pay
👶🏼 Parental Leave Top-up
🩺 Health Benefits and Life Insurance Coverage Upon Your First Day
🙌🏼 RRSP Matching
🏖️ Flexible Vacation
🤝🏽 Employee and Family Assistance Program
👩💻 Full access to the LinkedIn Learning Library
🎓 Internal Mentorship Program
👏🏼 Employee-Led Employee Resource Groups
🇨🇦 A beautiful office space located in Liberty Village, Toronto
✨ Participation in our Points-based Employee Recognition Program
📈 Opportunities for professional development and career growth
Our work environment:
Achievers is a hybrid-first company located at 99 Atlantic Ave in Liberty
Village, Toronto. Our hybrid work experience is designed to cultivate an
engaging employee experience, where pioneering research intersects with
cutting-edge technology. We strongly believe that collocating teams increases
the chance to innovate together, foster passive learning, create spontaneous
connections, and promote better communication.
Achievers does not offer employment to prospects without first ensuring that
qualified candidates speak directly with the hiring manager and a member of our
HR team. All qualification will be done face-to-face, whether that is in person
or over Zoom. Achievers does not send out offers of employment without meeting
candidates and does not offer employment via text. If you are requested for any
personal information via text and/or without having met a member of our hiring
team in person, please disregard.
Our employees are a diverse and inclusive team of passionate, hardworking
individuals. Achievers is an equal opportunity employer, committed to creating
an environment where our employees can do the best work of their lives. We
encourage all qualified candidates from all backgrounds and experiences to apply
to join our A-Player family.
Achievers is committed to ensuring an inclusive and accessible recruitment
process for all candidates. If you require any accommodations for your
interview, such as assistive technology, wheelchair accessibility, or
alternative formats of materials, please let us know. We are happy to make
necessary arrangements to support your needs.
Achievers does not use AI to make hiring decisions. When you apply to work with
us, a real person reads your application—every time. We believe in thoughtful,
human-centred hiring, and we think your experience, personality, and potential
can’t be judged by an algorithm. That’s why we keep it personal and take the
time to get to know each qualified candidate.
