ABOUT ALAYACARE
At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of
people passionate about transforming home healthcare. Our cloud-based platform
empowers care providers around the world to deliver better outcomes for their
clients.
With 550+ employees across Canada, the US, Australia, and Brazil, we’re united
by a shared mission and a strong culture of transparency, growth, and human
connection. Whether you're early in your career or a seasoned expert, AlayaCare
offers the opportunity to grow your impact, your skills, and your career.
About AlayaCare
At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of
people passionate about transforming home healthcare. Our cloud-based platform
empowers care providers around the world to deliver better outcomes for their
clients.
With 550+ employees across Canada, the US, Australia, and Brazil, we’re united
by a shared mission and a strong culture of transparency, growth, and human
connection. Whether you're early in your career or a seasoned expert, AlayaCare
offers the opportunity to grow your impact, your skills, and your career.
About the Role
The Product Adoption & Release Manager is responsible for ensuring high-quality
product feature releases and driving effective customer adoption. Key areas of
focus include coordinating seasonal and continuous product releases, supporting
customer onboarding efforts, and serving as a subject matter expert in SaaS
product and feature adoption.
This role partners cross-functionally with Product Management, Engineering,
Enablement, and Customer Success to enhance rollout readiness, inform adoption
strategies, and strengthen the organization’s ability to consistently deliver
customer value—while enabling teams without taking on full execution
responsibility.
What You’ll Do
Release Management
- Own, and lead the planning and coordination of seasonal releases (3x/year)
and lightweight continuous releases in between.
- Run release readiness activities across teams and ensure visibility of
release scope, risks, and status.
- Support post-release monitoring and coordinate incident triage when product
regressions occur.
- Facilitate post-mortems and feed learnings back into process improvements.
Feature Adoption Enablement
- Serve as an internal expert on adoption strategies and tools (e.g.,Pendo),
including usage metrics, segmentation,in-app guidance, and targeting best
practices.
- Partner with Product Managers during the planning and rollout of new features
to help them design effective adoption strategies.
- Create and develop frameworks, templates, and guidance as standards used by
the product teams
- Promote a shared understanding of adoption success across Product, CS, and
Marketing.
Customer Onboarding Support
- Improve our customer onboarding experience by supporting scalable workflows,
content strategy, and in-app guidance tools.
- Collaborate with Customer Success, Education, and Product teams to identify
onboarding friction and propose improvements to improve the product
onboarding while standardizing internal processes.
- Design tools that improve time-to-value and product activation, i.e. Flag
activation in-app, upsell self-serve interface, Pendo guides, onboarding
tours, etc.
Product Simplification & Deprecation
- Analyze product usage data (via Pendo, Looker, etc.) to identify underused or
redundant features.
- Support Product Managers in the deprecation efforts by coordinating internal
readiness, customer segmentation, and phased sunset communications.
Tooling & Operational Support
- Maintain and evolve internal systems such as our Entitlement System and
Feature Catalog to ensure teams can consistently activate and track feature
usage.
- Collaborate with Engineering and DevOps to ensure a smooth release and
rollout processes, advocating for automation where appropriate.
- Continuously improve internal documentation, tooling, and workflows to
support repeatable, scalable product operations.
What You Bring to the Team
- Bachelor's Degree in Business, Commerce, Engineering, Computer Science, etc
- 4-6 years of experience in Product Operations, Release Management, or
Enablement within a SaaS environment
- Proficiency with tools such as Pendo, Jira, Confluence, and business
intelligence platforms (e.g., Looker, Tableau)
- Strong skills in project coordination, facilitation, change management, and
stakeholder engagement.
- Ability to navigate ambiguity and support cross-functional teams in making
informed, strategic decisions.
- Excellent communication and cross-functional influence skills, with a
coaching mindset that supports execution without direct ownership.
- Bilingual proficiency in English and French is considered an asset
Why Join AlayaCare?
Work With Purpose
At AlayaCare, you’ll help build technology that empowers care providers and
improves outcomes for patients and families. Every line of code and every
customer interaction contributes to making care more connected, accessible, and
human.
Grow in a High-Trust Culture
We believe in transparency, feedback, and assuming positive intent. Here, you’ll
feel safe to share your ideas and career goals, and be supported to achieve them
through mentorship, career mobility, and a promote-from-within philosophy.
Balance That Works for You
We value flexibility and well-being. From “Wellness Fridays” to volunteer time
off, to flexible vacation, we make sure you have the space to recharge,
contribute to your community, and live your best life.
Benefits That Matter
- Equity in a well-funded, scaling company.
- Comprehensive health benefits, telemedicine, and lifestyle spending
accounts.
- Parental leave top-up and family support programs.
Inclusive by Design
We celebrate diverse perspectives and foster belonging through our DEIB
initiatives. Employee-led events, summits, and social activities, both in-person
and virtual, create meaningful connections across our global teams.
Location and Work Model
This role is based in the Greater Montreal Area. At AlayaCare, our hybrid model
includes set in-office collaboration days, and it is expected that team members
are present in the office on those days to foster connection, innovation, and
teamwork.
Ready to Join Us?
Apply today and be part of a company that makes a real difference in the future
of home and community care. Not the right role for you? Share this posting with
someone who might be a great fit.
AlayaCare uses AI tools during our hiring process to support fair, consistent,
and objective decision-making. Some initial screening steps may be automated to
help identify qualified candidates. If your application is declined
automatically, you may request a human review.
We’re committed to creating a workplace where everyone belongs. If you require
accommodation during the application process, please reach out
to talentacquisitionteam@alayacare.com [talentacquisitionteam@alayacare.com].
WHY JOIN ALAYACARE?
Work With Purpose
At AlayaCare, you’ll help build technology that empowers care providers and
improves outcomes for patients and families. Every line of code and every
customer interaction contributes to making care more connected, accessible, and
human.
Grow in a High-Trust Culture
We believe in transparency, feedback, and assuming positive intent. Here, you’ll
feel safe to share your ideas and career goals, and be supported to achieve them
through mentorship, career mobility, and a promote-from-within philosophy.
Balance That Works for You
We value flexibility and well-being. From “Wellness Fridays” to volunteer time
off, to flexible vacation, we make sure you have the space to recharge,
contribute to your community, and live your best life.
Benefits That Matter
-
Equity in a well-funded, scaling company.
-
Comprehensive health benefits, telemedicine, and lifestyle spending
accounts.
-
Parental leave top-up and family support programs.
Inclusive by Design
We celebrate diverse perspectives and foster belonging through our DEIB
initiatives. Employee-led events, summits, and social activities, both in-person
and virtual, create meaningful connections across our global teams.
Location and Work Model
At AlayaCare, our hybrid model includes set in-office collaboration days (2x per
week), and it is expected that team members are present in the office on those
days to foster connection, innovation, and teamwork.
READY TO JOIN US?
Apply today and be part of a company that makes a real difference in the future
of home and community care. Not the right role for you? Share this posting with
someone who might be a great fit.
AlayaCare uses AI tools during our hiring process to support fair, consistent,
and objective decision-making. Some initial screening steps may be automated to
help identify qualified candidates. If your application is declined
automatically, you may request a human review.
We’re committed to creating a workplace where everyone belongs. If you require
accommodation during the application process, please reach out
to talentacquisitionteam@alayacare.com [talentacquisitionteam@alayacare.com].
