About Gusto
Gusto is a modern, online people platform that helps small businesses take care
of their teams. On top of full-service payroll, Gusto offers health insurance,
401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver,
San Francisco, and New York serve more than 400,000 businesses nationwide.
Our mission is to create a world where work empowers a better life, and it
starts right here at Gusto. That’s why we’re committed to building a
collaborative and inclusive workplace, both physically and virtually. Learn more
about our Total Rewards philosophy
[https://gusto.com/about/careers/total-rewards].
About the Role:
Join our Unified Service Platform team as a Staff Product Designer and help
redefine how we deliver exceptional customer support. You’ll craft seamless,
intuitive experiences that empower customers to get the help they need, quickly
and confidently. With AI at the forefront, you’ll explore innovative ways to
enhance the end-to-end support journey, from smart self-service to live agent
interactions. You'll collaborate closely with data science and customer
experience teams to align on insights and strategy. As we expand our focus on
delivering scalable, personalized support experiences, this is a unique
opportunity to shape a growing product area and make a meaningful difference for
small businesses.
About the Team:
Gusto equips small businesses with essential tools like Payroll, Benefits, Time
Tracking, and Financial Products, all backed by our CX teams, who ensure
customers get maximum value. The Unified Service Platform team’s mission is to
build AI-driven solutions that transform customer touchpoints into fast,
efficient, and delightful experiences that empower our customers and support
teams to make informed decisions and get help throughout the customer lifecycle.
Here’s what you’ll do day-to-day:
- Design intuitive, scalable customer support experiences that foster
confidence and satisfaction while reducing friction across channels.
- Champion user-centered, empathetic design thinking to craft seamless support
journeys, integrating AI to drive personalization and efficiency.
- Collaborate closely with product, engineering, data, and operations to shape
and deliver customer-facing tools and systems that make support simple and
effective.
- Use research, usability testing, and data insights to inform design decisions
and iterate quickly through prototyping and experimentation.
- Stay curious by keeping up with advancements in AI, emerging technologies,
and best practices to help define the future of support and self-service.
Here’s what we're looking for:
- 5–7+ years of experience in full-stack product design, with a strong focus on
customer-facing experiences, support journeys, or AI-powered products.
- Proven experience designing for complex, interconnected customer systems and
multi-channel support flows.
- Strong communication and collaboration skills, especially within
cross-functional teams.
- Demonstrated ability to translate research and insights into thoughtful,
accessible design solutions.
- Familiarity with service design principles and user-centered methodologies.
- Experience identifying and prioritizing high-impact opportunities that
influence product roadmaps.
- Ability to mentor and coach other designers.
- HR, Payroll, Healthcare, Fintech, or AI industry experience is a plus.
At Gusto, we strive to provide rewards that empower employees to achieve their
financial and personal goals. We offer competitive compensation packages with a
strong emphasis on equity based compensation (ownership in Gusto). To learn more
about Gusto’s compensation philosophy and benefits offerings please view our
Total Rewards Approach page.
Our cash compensation range for this role is $146,000/yr to $183,000/yr in
Denver & most remote locations, and $177,000/yr to $222,000/yr in San Francisco,
Seattle & New York. Final offer amounts are determined by multiple factors,
including candidate experience and expertise, and may vary from the amounts
listed above.
Gusto has physical office spaces in Denver, San Francisco, and New York City.
Employees who are based in those locations will be expected to work from the
office on designated days approximately 2-3 days per week (or more depending on
role). The same office expectations apply to all Symmetry roles, Gusto's
subsidiary, whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and
San Jose metro areas.
When approved to work from a location other than a Gusto office, a secure,
reliable, and consistent internet connection is required. This includes
non-office days for hybrid employees.
Our customers come from all walks of life and so do we. We hire great people
from a wide variety of backgrounds, not just because it's the right thing to do,
but because it makes our company stronger. If you share our values and our
enthusiasm for small businesses, you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in
hiring or any employment decision based on race, color, religion, national
origin, age, sex (including pregnancy, childbirth, or related medical
conditions), marital status, ancestry, physical or mental disability, genetic
information, veteran status, gender identity or expression, sexual orientation,
or other applicable legally protected characteristic. Gusto considers qualified
applicants with criminal histories, consistent with applicable federal, state
and local law. Gusto is also committed to providing reasonable accommodations
for qualified individuals with disabilities and disabled veterans in our job
application procedures. We want to see our candidates perform to the best of
their ability. If you require a medical or religious accommodation at any time
throughout your candidate journey, please fill out this form
[https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform]
and a member of our team will get in touch with you.
Gusto takes security and protection of your personal information very seriously.
Please review our Fraudulent Activity Disclaimer
[https://gusto.com/about/careers/fraudulent-activity-disclaimer].
Personal information collected and processed as part of your Gusto application
will be subject to Gusto's Applicant Privacy Notice
[https://gusto.com/about/careers/applicant-privacy-notice].
