CRM & Reporting Analyst

SAIT • Calgary • 1w ago

The Office of the Registrar (OTR) at SAIT plays a central role in advancing student success and supporting institutional priorities by integrating technology, data, and compliance. OTR manages and safeguards student records, ensuring the accuracy and integrity of credentials within a robust governance framework. The team leverages data-driven decision making to optimize enrolment, talent management, and operational efficiency. As stewards of student data, OTR supports applicants and students throughout their academic journey, from admissions to graduation. Connecting systems, people, and processes remains essential to building institutional competence and enhancing productivity.

The Opportunity

SAIT's Office of the Registrar is hiring a CRM & Reporting Analyst!

Reporting directly to the Manager, Systems and Reporting in the Office of the Registrar (OTR), the CRM & Reporting Analyst will be instrumental in utilizing technology to enhance and support operations. This role entails supporting the Office of the Registrar through a dual focus on the sustainment of Slate CRM and Reporting analysis. The responsibilities are evenly divided between administering and improving the Slate CRM platform and providing data-driven insights to aid operational and strategic decision-making.

The Analyst will collaborate with other Business Analysts and stakeholders within OTR to identify potential opportunities for business performance enhancements. Primary duties include gathering requirements, reviewing business processes, investigating technological solutions, designing and implementing optimal solutions, and managing change processes. Proficiency in data literacy and analysis is essential, as the incumbent will contribute to fostering a data-driven culture within and beyond the OTR through the analysis and reporting of data.

The Role

Slate CRM:
Lead OTR Slate technical and business process sustainment initiatives.
Create Slate configuration training documentation including written documentation, video training recordings, etc.
Design, build, and maintain Slate ticketing system (implementing a ticketing solution available directly in Slate, as well as setting up a Jira board for larger initiatives).
Design and maintain reporting for Slate sustainment measures to clarify ongoing task completion and maintenance resource requirements.
Maintain Slate user permissions.
Keep up to date on Slate webinars, community forums, etc. to identify newly released features and Slate community innovations.
Act as the OTR SME in cross-divisional Slate technical meetings.
Support external divisions with Slate configuration training (e.g. train staff to build forms, queries, reader views, workflows, portals, etc.).
Collaborate with ITS staff to support Slate integrations (Boomi, Automic).
Identify and support opportunities for improvement to integration configuration.
Data & Reporting Analysis:
Analyze institutional data to support operational decision-making within the Office of the Registrar.
Develop and maintain reports and dashboards using institutional data sources.
Collaborate with stakeholders to define data requirements and deliver actionable insights.
Ensure data integrity and accuracy across reporting systems.
Support data governance initiatives and compliance with institutional data policies.
Assist in the development of predictive models and trend analyses.
Provide training and support to staff on data tools and reporting best practices.
Document data processes and maintain data dictionaries as needed.
Work with ITS and other departments to improve data integration and accessibility.
Contribute to departmental planning efforts through data analysis.

Qualifications & Experience

Bachelor's degree in a related field.
3-5 years as a Business Analyst, preferably in a post-secondary environment.
2-3 years working with Slate (Preferred)/other CRM systems.
CBAP/PMP is an asset.
Strong relationship building and relationship management skills.
Proficient with database applications and effective use of relevant business systems and tools, for reporting purposes.
Strong communication skills. Capable of explaining complex technical matters to non-technical users.
Must be very detail-orientated, organized, be able to prioritize, and multi-task a variety of tasks.
Excellent problem solving and troubleshooting skills.

Job Classification: P5944 - Business Analyst

Salary Range: $80,000 - $87,000

Paid Leave: 4 Weeks Vacation / 14 Flex Days per year

Hours Per Week: 37.5

Position End Date: June 30, 2027

Posting closing date: August 6, 2025

About SAIT

SAIT is a global leader in applied education. Named one of Alberta’s Top Employers [https://canadastop100.com/alberta/], we offer the chance to work with a purpose — preparing the next generation of industry leaders, entrepreneurs, advocates and explorers.

Building on our 100+ year history, we’re looking for innovative, bold and collaborative employees who embrace change and deliver world-class customer experiences. Your future starts now at SAIT.

Equity, diversity and inclusion (EDI) is essential to achieving SAIT’s vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about EDI at SAIT [https://www.sait.ca/about-sait/equity-diversity-and-inclusion].

At SAIT, we understand that experience comes in many forms. We’re dedicated to adding diverse perspectives to SAIT - so if your experience is close to what we’re looking for, please consider applying.

SAIT is committed to supporting persons with disabilities throughout the recruitment process. We will work with applicants to provide accommodations upon request to the Talent Advisor.

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