SysAid’s mission is to liberate organizations by putting AI to work for them and their people.
Our vision is to be a leading, innovative AI Service Management platform for organizations, transforming employee experience and productivity.
At SysAid, we're on a mission to empower organizations by putting AI to work for them. As a fast-growing SaaS company, we serve over 4,000 customers across 140 countries, helping more than 9 million users enhance their productivity every day. Our innovative Service Management platform is transforming how businesses operate globally.
We’re looking for a Senior Salesforce Applications Specialist to join our team and help drive growth by owning and optimizing the systems and applications that power our Revenue Operations. This is a hybrid, individual contributor role, open to candidates based in Israel or Canada (4 days per week in-office, 1 day remote).
As a Senior Salesforce Applications Specialist, you will lead the design, implementation, and ongoing optimization of the applications and automations supporting our Marketing, Sales, Customer Success, and Finance teams. You will also champion our use of Agentforce and other AI tools to streamline processes, enhance data quality, and improve decision-making across the revenue lifecycle.
Key Responsibilities
Cross-Team Alignment: Collaborate with Marketing, Sales, Customer Success, and Finance to align systems and data around unified go-to-market processes and goals
Process Optimization: Analyze and refine workflows for lead routing, pipeline management, sales forecasting, and customer lifecycle management
AI Integration & Enablement: Create and maintain AI agents using Agentforce to automate repetitive tasks, deliver insights, and accelerate execution
Systems Ownership: Manage and configure key business tools (CRM, MAP, CS platforms, etc.) to meet evolving needs and drive performance
Tool Evaluation & Implementation: Partner in selecting and rolling out new systems or features that enhance GTM efficiency and data flow
Integration Management: Oversee integrations across platforms to ensure seamless data movement and process automation
Data Quality & Governance: Maintain high data integrity across systems, establish best practices, and ensure clean, actionable information
Analytics & Reporting: Build dashboards and reports to monitor KPIs across the revenue funnel and support strategic decision-making
Documentation & Training: Provide documentation and enablement to ensure end users can confidently navigate systems and workflows
Project Execution: Lead system and process initiatives end-to-end, ensuring timely, effective delivery with strong cross-functional collaboration
Requirements
3-5+ years of experience managing and customizing Salesforce and related GTM tools
Strong understanding of revenue operations processes (lead gen, pipeline, forecasting, retention)
Solid analytical and problem-solving skills; ability to extract insights from complex datasets
Strong project management and cross-functional communication skills
Ability to translate business requirements into scalable system solutions
Fluency in English
Preferred Qualifications
Experience in a high-growth SaaS environment
Familiarity with AI-based automation platforms, experience using or managing Agentforce or similar agent frameworks, is a big advantage
Familiarity with Salesforce Flows, automation, and customizations
Hands-on with tools like Dealhub, Marketo, Gong, ZoomInfo, Spiff (or similar — experience with similar tools will be considered)
Experience with integration platforms like Workato, Zapier
Relevant certifications (e.g., Salesforce Admin) are a plus
