About Gusto
Gusto is a modern, online people platform that helps small businesses take care
of their teams. On top of full-service payroll, Gusto offers health insurance,
401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver,
San Francisco, and New York serve more than 400,000 businesses nationwide.
Our mission is to create a world where work empowers a better life, and it
starts right here at Gusto. That’s why we’re committed to building a
collaborative and inclusive workplace, both physically and virtually. Learn more
about our Total Rewards philosophy
[https://gusto.com/about/careers/total-rewards].
About the Role:
We are looking for a seasoned Product Manager to lead and evolve our Order to
Cash (O2C) systems and processes. This role will be pivotal in scaling our
billing, cash reconciliation, collections, and revenue recognition functions.
You will work cross-functionally with Finance, Engineering, Customer Experience,
and Legal teams to deliver solutions that are scalable, efficient, compliant,
and data-driven.
You will also be expected to identify and leverage AI and automation
opportunities to streamline repetitive tasks, enhance data quality, and support
predictive decision-making within O2C.
Here’s what you’ll do day-to-day:
- Own and evolve the O2C systems roadmap—aligning with Finance, Sales, and
Product GTM goals
- Lead end-to-end system integration efforts between Salesforce, NetSuite, and
other O2C tools
- Optimize and automate workflows for order processing, invoicing, cash
reconciliation, collections, and revenue recognition
- Implement AI-driven enhancements such as predictive collections, invoice
categorization, and anomaly detection for compliance
- Define and measure success metrics like time-to-invoice, DSO, and billing
accuracy
- Ensure systems are SOX-compliant with appropriate controls, audit trails, and
documentation
- Drive vendor evaluation and tool rationalization across O2C systems
Here’s what we're looking for:
-
8+ years of product management experience with ERP, finance systems, or
fintech platforms
-
Deep understanding of Order to Cash and revenue operations in a SaaS or
subscription business
-
Hands-on experience with tools such as Salesforce, NetSuite, Zuora, Stripe,
or similar platforms
-
Experience with SOX compliance and audit-prep for billing and revenue
workflows
-
Demonstrated ability to implement workflow automation and integrations at
scale
-
Strong analytical and problem-solving skills with a data-first mindset
-
Familiarity with AI use cases in finance systems, such as NLP for contract
ingestion, LLMs for billing support, or anomaly detection for audit flags
Our cash compensation amount for this role is targeted at $135,000-$168,000/year
in Denver, Chicago, Miami, Austin and Atlanta, $147,000-$184,000/year in Los
Angeles, and $163,000- $204,000/year for San Francisco, Seattle and New York.
Final offer amounts are determined by multiple factors, including candidate
experience and expertise, and may vary from the amounts listed above.
Gusto has physical office spaces in Denver, San Francisco, and New York City.
Employees who are based in those locations will be expected to work from the
office on designated days approximately 2-3 days per week (or more depending on
role). The same office expectations apply to all Symmetry roles, Gusto's
subsidiary, whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and
San Jose metro areas.
When approved to work from a location other than a Gusto office, a secure,
reliable, and consistent internet connection is required. This includes
non-office days for hybrid employees.
Our customers come from all walks of life and so do we. We hire great people
from a wide variety of backgrounds, not just because it's the right thing to do,
but because it makes our company stronger. If you share our values and our
enthusiasm for small businesses, you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in
hiring or any employment decision based on race, color, religion, national
origin, age, sex (including pregnancy, childbirth, or related medical
conditions), marital status, ancestry, physical or mental disability, genetic
information, veteran status, gender identity or expression, sexual orientation,
or other applicable legally protected characteristic. Gusto considers qualified
applicants with criminal histories, consistent with applicable federal, state
and local law. Gusto is also committed to providing reasonable accommodations
for qualified individuals with disabilities and disabled veterans in our job
application procedures. We want to see our candidates perform to the best of
their ability. If you require a medical or religious accommodation at any time
throughout your candidate journey, please fill out this form
[https://docs.google.com/forms/d/e/1FAIpQLSdEfl7Bp-Twz7LLlhGlha46CrxZ9Kacgakmarf3K2TbnaEgKQ/viewform]
and a member of our team will get in touch with you.
Gusto takes security and protection of your personal information very seriously.
Please review our Fraudulent Activity Disclaimer
[https://gusto.com/about/careers/fraudulent-activity-disclaimer].
Personal information collected and processed as part of your Gusto application
will be subject to Gusto's Applicant Privacy Notice
[https://gusto.com/about/careers/applicant-privacy-notice].
