About MyOme
MyOme’s mission is to provide clinically actionable genetic information to
patients throughout their lives. We combine clinical-grade whole genome
sequencing, advanced methods for genome interpretation, and seamless digital
tools for doctors and patients to order and access results. Our team is composed
of seasoned entrepreneurs, scientists, and operators, and we're backed by
top-tier investors.
Job Description
Do you thrive in a fast-paced, high-growth environment where your expertise
shapes the future? MyOme is seeking a passionate, high-energy and
strategic-thinking Enterprise Customer Success Manager (CSM) to join our team.
Reporting directly to the Director of Customer Success, you'll play a pivotal
role in building and nurturing successful long-term relationships with our
enterprise-level clients. This is a foundational role, offering the unique
opportunity to design and implement best practices that define how we deliver
exceptional service to our largest partners.
This is a fully remote opportunity within the United States at MyOme.
Responsibilities
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Strategic Partner: Develop and manage strategic customer relationships,
acting as a trusted advisor and advocate for enterprise accounts.
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Onboarding & Enablement Expert: Lead the onboarding process for new accounts
and new clinicians within existing accounts, ensuring smooth integration with
MyOme's services and fostering a strong foundation for success in partnership
with Sales Account Executives.
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Account Health: Proactively identify and address customer needs, exceeding
expectations and driving high levels of satisfaction and long-term engagement
in support of MyOme’s retention strategy and your role as a key stakeholder
in the Voice of the Customer (VoC) program.
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Growth Catalyst: Collaborate with Sales, Marketing, Product & Clinical teams
to develop and deliver strategic programs that maximize customer value and
drive growth.
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Champion for Value: Become an expert at communicating value to clients using
data to tell meaningful and actionable stories that result in expansion and
retention opportunities. Leverage data and customer feedback to identify
opportunities for improvement, optimizing processes and programs for maximum
impact.
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Foster a Winning Culture: As a foundational team member, you'll contribute to
shaping best practices, workflows, and success metrics for the CSM function.
Skills and Experience
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A minimum of 7+ years of experience in enterprise-level sales and/or customer
success, within the genomics and/or biotechnology industry, is required. A
strong understanding of the healthcare landscape and the evolving role of
genomics in precision medicine is a plus.
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Bachelor's degree in relevant concentration preferred but not required.
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Being a glass-half-full problem solver is key! You should be adept at
navigating complex situations, proactively identifying and resolving client
challenges with a "get things done" mentality. Comfort with data analysis
and utilizing insights to drive strategic decision-making is a must.
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With focus on retention and expansion, we're looking for someone with strong
experience in field sales or account management who has a history of
up-selling, cross-selling, and owning a book of business. Experience
successfully managing complex, technical projects is a plus.
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An advanced communicator with impeccable clarity and conciseness, effectively
conveying information to diverse audiences. You should also be able to
develop and deliver impactful presentations tailored to both administrative
and executive audiences, including industry key opinion leaders (KOLs) as
well as internal stakeholders.
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A passion for elevating, coaching and mentoring others, with the aspiration
to lead and manage high-performing teams.
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Thrive in an entrepreneurial environment, requiring you to be a self-starter
who can independently manage priorities, and operate with a high degree of
autonomy.
Location, Compensation, and Benefits
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Location: Full-time remote — occasional travel to support enterprise
onboarding and company meetings.
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Compensation: $120,000 to $160,000 per year based on experience and the
following benefits:
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Company-paid health/vision/dental benefits
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Equity
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401K
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Unlimited PTO
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Company-sponsored offsites and team meals during in-person meetings
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Direct access to company leadership and opportunity to grow into an
operational leadership role
Why Work at MyOme?
Join us if you:
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Want to make an impact at the intersection of healthcare and technology,
changing the way people engage with their health at the genetic level
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Enjoy rolling up your sleeves, taking initiative, and being empowered to lead
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Value humility, transparency, and collaborative problem-solving
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Thrive in fast-moving, dynamic environments with smart, driven teammates
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Appreciate competitive compensation, meaningful equity, and excellent
benefits
Learn More: myome.com [https://myome.com/]
