This will be a remote role to start, with plans to transition to hybrid
in-office 2x/week located in downtown Toronto.
With millions of diners, 60,000+ restaurant partners and 25+ years of
experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an
industry leader with a passion for helping restaurants thrive. Our world-class
technology empowers restaurants to focus on what matters most – their team,
their guests, and their bottom line – while enabling diners to discover and book
the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do
it. You’ll also be part of a global team and its portfolio of metasearch brands.
Hospitality is all about taking care of others, and it defines our culture.
About the Role
We're seeking a hands-on, execution-driven leader to execute our AI platform
strategy and scale our AI capabilities across the enterprise. As Principal,
GenAI Solution Engineer, you'll be OpenTable's AI platform champion: evaluating
cutting-edge GenAI platforms, architecting scalable automation solutions, and
enabling teams across the organization to harness AI productively and securely.
This role combines platform engineering, technical program management, and
strategic leadership. You'll be responsible for platform decisions affecting
1300+ employees.
What Success Looks Like:
In this role, you'll drive measurable impact through strategic platform
decisions and cross-functional execution. Your first year will focus on
establishing OpenTable as a leader in AI-powered operational excellence through
platform selection, pilot implementation, and scalable adoption across
departments. Success means enabling teams to work more efficiently while
maintaining security and governance standards.
Key Responsibilities
Platform Strategy & Automation
- Evaluate and implement enterprise AI workflow platforms (Glean, Zapier
Enterprise, n8n, LangChain/LangGraph, etc.)
- Lead technical decisions on platform selection based on security,
scalability, and integration requirements
- Design system architecture for multi-agent orchestration and enterprise
system integration
- Manage vendor relationships and negotiate enterprise contracts
Cross-Functional Workflow Automation
- Partner with department leaders (Finance, Sales, Support, Legal, Engineering)
to identify and prioritize automation opportunities
- Translate business requirements into technical solutions and implementation
roadmaps
- Lead implementation projects with clear milestones, success metrics, and
stakeholder communication
- Enable internal teams to build and maintain workflows through training and
documentation
Technical Leadership & Enablement
- Establish technical standards for AI automation including security,
monitoring, and evaluation frameworks
- Create enablement resources: templates, best practices guides, and onboarding
toolkits
- Lead technical reviews of workflow implementations and provide architectural
guidance
- Drive adoption metrics and continuously optimize platform performance and
user experience
Technical Expertise
- 8+ years in platform engineering, technical product management, or technical
program management
- Strong proficiency with GenAI tools (OpenAI GPT, Claude, Gemini) and
orchestration frameworks (LangChain, LangGraph, AutoGen)
- Hands-on experience with workflow automation platforms (Zapier, Power
Automate, n8n, or similar)
- Enterprise integration experience with systems like NetSuite, Salesforce,
Snowflake, or similar ERP/CRM platforms
- Programming skills in Python, TypeScript, or Go with ability to review code
and build prototypes
- API design and integration experience with RESTful services and webhook
architectures
Leadership & Execution
- Program management expertise leading complex, multi-stakeholder initiatives
from conception to delivery
- Budget management experience with P&L responsibility for technology
investments
- Cross-functional collaboration skills with ability to influence without
direct authority
- Technical communication skills to translate complex concepts for
non-technical stakeholders
Business Acumen
- ROI measurement experience with ability to define and track productivity and
efficiency metrics
- Change management experience driving technology adoption across large
organizations
- Risk assessment capabilities for evaluating security and compliance
implications of AI tools
Preferred Qualifications
- AI/ML platform experience in developer productivity, internal tools, or AI
infrastructure teams
- Open-source contributions to workflow automation, AI orchestration, or
developer tools
- Industry experience in B2B SaaS, marketplaces, hospitality tech, or
high-growth technology companies
- Speaking experience at technical conferences or industry events
- Advanced degree in Computer Science, Engineering, or related technical field
Why This Role Matters
OpenTable is at a pivotal moment in our AI journey. We've proven GenAI's
potential through initial pilots - now we need to scale what works. This role
will shape the AI platforms we choose, drive technical implementation across the
company, and establish OpenTable as a leader in AI-powered operational
excellence.
You'll have the unique opportunity to build something from the ground up while
leveraging OpenTable's scale and resources. Your work will directly impact how
1300+ employees work daily and position OpenTable at the forefront of AI
adoption in the hospitality industry.
Benefits and Perks
- Generous paid vacation + time off for your birthday
- Work from (almost) anywhere for up to 20 days per year
- Focus on mental health and well-being:
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to Headspace
- Annual company-wide week off a year - the whole team fully recharges (and
returns without a pile-up of work!)
- Paid parental leave
- Paid volunteer time
- Focus on your career growth:
- Development Dollars
- Leadership development
- Access to thousands of on-demand e-learnings
- Travel Discounts
- Employee Resource Groups
- Private health and dental insurance
- Life and Disability insurance
There are a variety of factors that go into determining a salary range,
including but not limited to external market benchmark data, geographic
location, and years of experience sought/required. The range for this Toronto,
Canada based role is $155,000-$185,000 CAD.
We offer a competitive base salary and benefits including: health benefits;
flexible spending account; retirement benefits; life insurance; paid time off
(including PTO, paid sick leave, medical leave, bereavement leave, floating
holidays and paid holidays); and parental leave benefits. This role is eligible
to be considered for an annual bonus and equity grant.
Work Environment & Flexibility
At OpenTable, we pride ourselves on fostering a global and dynamic work
environment. As a team member with us, you will benefit from a schedule tailored
to accommodate a global workforce operating across multiple time zones. While
the majority of your responsibilities may align with conventional business
hours, there will be instances where you are expected to manage communications -
via calls, Slack messages, or emails - outside of regular working hours to
effectively collaborate with international colleagues, respond to restaurant
partners, and/or address urgent matters. OpenTable will always abide by and
consider local laws and regulations.
Inclusion
We’re committed to creating a workplace where everyone feels they belong and can
thrive. We know the best ideas come when we bring different voices to the table,
so we're building a team as dynamic as the diners and restaurants we serve—and
fostering a culture where everyone feels welcome to be themselves.
If you need accommodations during the application or interview process, or on
the job, we’re here to support you. Please reach out to your recruiter to
request any accommodations.
