Customer Service Assistant
Full Time | Permanent
Internal | External
Competition No. 2535
Join Our Team!
The City of Wetaskiwin
We are a diverse, collaborative, and eager team that started by listening to our citizens to get their vision of our community in 50 years and the creativity flowed from there. Through our values, trust, resourcefulness, and integrity, we cultivate well-being, through our team’s dedication to building positive, trusting, and fulfilling relationships, and we serve the community by partnering in capacity building to cultivate positive relationships which enhance the overall wellbeing of our community.
Located only 35 minutes south of Edmonton and 55 minutes north of Red Deer, the City of Wetaskiwin provides all the amenities and quality of life of an urban- rural center.
The Opportunity
The Customer Service Assistant performs clerical, cashier, and customer service duties in the Finance department. This position will provide back-up in Utilities, Taxation, Accounts Receivable and other areas when required.
Responsibilities
Greet customers in person, on the telephone, and by email
Receive, open, and distribute incoming mail and faxes to designated recipients or mail slots
Receive and process payments, generate system receipts through the financial system, and print daily reports summarizing total receipts
Maintain the cash receipt system by setting up new cash receipt codes
Maintain an accurate and up to date filing system
Log citizen requests into the tracking system
Prepare City of Wetaskiwin taxi, dog/cat and business licenses
Prepare tax certificates
Download daily online bank payments and reconcile to bank deposit/entry
Scan receipts
Sign up customers on pre-authorized payment plans for taxes and utilities
Accept applications for utility services and account connections/disconnections
Daily deposit to the City's affiliated bank(s)
Unlock City Hall front entrance in the morning and secure in the evening
Other financial duties as requested and any other related reports/work as required by management
Education, Qualifications, and Work Experience
Accounting Certificate or Business Diploma would be considered an asset
1-3 years of relevant work experience
Experience in cash and processing payments and entering deposits
Experience in invoicing and completing customer account transactions
Experience with Finance software: Great Plains, Diamond is an asset
Knowledge of A/R, invoicing is considered an asset
Knowledge, Skills, and Abilities
Experience and knowledge with basic accounting principles
Demonstrates superior customer service skills and the ability to effectively communicate with the public and internal departments to address inquiries
Cash receipting experience
Advanced office skills with the ability to manage multiple priorities
Fluent in English, both written and verbal
Valid Class 5 Driver's License is required
Physical Effort and Safety Commitment
This position is considered to be sedentary and includes, but is not limited to, the following:
Sitting, standing, walking, climbing, stairs, kneeling manual dexterity, visual acuity and lifting up to 10 lbs.
The employee is responsible for full cooperation with all aspects of the City’s Occupational Health and Safety program, including compliance with all rules and regulations, and for continually practicing safety while performing their duties, and monitor and enforce subordinate compliance with the OH&S program
What We Offer
Opportunities for growth within the organization.
Wellness Benefit offering discounted (optional) membership to use the Manluk Regional Aquatic and Fitness Centre Employee,
Family Assistance Program
Benefits (Include Health, Dental, Vision and Life Insurance) commencing on start date
4 Personal Days per year
Participation in Earned Day off program
Application Deadline and Details
Application deadline: October 13, 2025
How to Apply: Click the “APPLY” button located at the top of the page
The City of Wetaskiwin is an equal opportunity employer. We celebrate diversity and encourage applications from all qualified individuals.
The personal information submitted pursuant to this advertisement will be utilized for this Employment Opportunity only and is subject to compliance with the Freedom of Information and Protection of Privacy Act. Applicants are thanked in advance for their interest, however, only those selected for an interview will be contacted.
