As a Product Delivery Manager, you will lead the strategy, roadmap, and execution of Human Resources, Colleague Communications, and Employee Experience Technology solutions. This role is pivotal in shaping how employees experience technology at work—bridging strategy and execution to deliver impactful digital solutions. You’ll collaborate across teams to create user-centered products that enhance the employee journey and contribute to a more connected, empowered workforce. Position Responsibilities: Drive Product Strategy & Vision: Define and lead long-term product strategies aligned with business goals by conducting market and user research, identifying trends, and maintaining product roadmaps. Lead Product Delivery Lifecycle: Manage agile teams through ideation to release, prioritize backlogs, oversee vendor relationships, and ensure timely, on-budget delivery of high-impact solutions. Champion User-Centered Design: Act as the voice of the employee by translating feedback into features, collaborating with design teams, and leveraging analytics, A/B testing, and prototyping to refine experiences. Foster Cross-Functional Collaboration: Partner with Architecture, Information Risk, Engineering, and business stakeholders to ensure alignment, communicate product vision, and facilitate seamless execution. Measure & Improve Performance: Define KPIs, monitor product performance, manage risks, and promote a culture of continuous improvement through data-driven insights and iterative enhancements. Required Qualifications: 5+ years of experience in product delivery or business systems analysis, preferably in HR technology. Proven experience with SaaS platforms (e.g., Workday, Cornerstone, Salesforce, Adobe Experience Manager). Strong understanding of agile methodologies and product lifecycle management. Excellent communication and stakeholder management skills. Experience working with cross-functional teams and external vendors. Demonstrated experience applying AI technologies (e.g., machine learning, natural language processing, generative AI) to enhance product capabilities, automate workflows, or improve user experience. Familiarity with AI tools and platforms used in HR and communications technology (e.g., chatbots, recommendation engines, sentiment analysis). Preferred Qualifications: Change Management Project Management Facilitation Continuous Improvement KPI Tracking Vendor Management When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Referenced Salary Location Toronto, Ontario Working Arrangement Hybrid Salary range is expected to be between $94,220.00 CAD - $174,980.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions. We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.
