Exciting Opportunity Awaits You!
Are you passionate about delivering exceptional customer service and thriving in a fast-paced administrative environment?
A confidential employer in the automotive services industry is seeking an Administration / Customer Service Representative to join their dynamic team.
This isn’t just a job—it’s a chance to contribute to a reputable organization that values excellence, teamwork, and continuous improvement.
Summary
In this pivotal role, you’ll serve as the central point of contact for both administrative and customer service functions, ensuring smooth day-to-day operations that align with the organization’s high standards. You’ll act as a problem-solver and a liaison—supporting internal teams, clients, and partners to maintain a professional and efficient workplace.
Are You Our Ideal Candidate?
Education: Diploma or degree in Business Administration, with a focus on customer service or operations.
Experience: 3–5 years of progressive experience in customer service—preferably within insurance, automotive, or collision repair industries.
Administrative Skills: 3–5 years of administrative experience with proficiency in Microsoft Office, particularly Excel.
Competencies:
Exceptional customer service and communication skills
Strong analytical and organizational capabilities
Professional presence and adaptability
Quick learner with proficiency in software systems
Key Responsibilities
Serve as the first point of contact for customer service and administrative inquiries.
Coordinate communication between clients, insurance partners, and internal departments.
Maintain accurate documentation and ensure compliance with company policies.
Support and educate staff on corporate policies and operational procedures.
Provide administrative support on special projects and assist in departmental reporting.
Uphold company policies, including Health & Safety, Quality, and Human Resources standards.
Ideal Working Style
We’re seeking someone who is:
Systematic, detail-oriented, and results-driven
Professional and approachable, with an engaging personality
Strong in multitasking and time management
Resourceful, open-minded, and adaptable to change
Self-motivated and comfortable working within defined reporting structures
Work Environment & Physical Requirements
Primarily office-based, with a balance of sedentary and active tasks
Includes regular keyboarding, walking, and occasional lifting (25–50 lbs.)
