The Team
Naturally Pacific Resort aims to become a top resort that welcomes everyone and offers exciting experiences every day. We are seeking team members who are passionate about providing exceptional hospitality and service, and who align with our values of Passion, Community, Inclusion, and Innovation. Our focus is not only on creating memorable experiences for guests but also on establishing a fulfilling and enjoyable work atmosphere for our team. Becoming part of the Naturally Pacific team will allow you to engage in the hospitality industry within an expanding company that values every individual's input and celebrates achievements collectively.
The Role
As a key member of our team the Spa Practitioner is responsible for performing professional massages, facials, and body treatments to the guest. They must have a thorough knowledge of massage modalities, be certified in skin care, possess a general understanding of body treatments and be willing to train in our spa’s specific massage and body treatment offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests.
Your contributions to the team include:
Provide consistent professional massage and body treatments following spa protocols and accepted certification practices.
Effectively inform and educate our guests about specific wellness concerns.
Handle guests’ questions and concerns professionally and courteously, providing accurate, appropriate, and immediate responses to all requests.
Actively promote the spa, treatments, services, and retail, as well as programs, promotions, and/or discounts available.
Maintain a positive attitude and contribute toward a quality work environment.
Have complete knowledge and understanding of all services and products offered.
Communicate to management any occurrences involving staff or guests in the spa that require attention.
Be on time for your shift, prompt with each appointment, and perform services within the appropriate time allotted for the service.
Properly care for equipment and use proper amounts of product to assist with cost controls.
Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
Perform prep work, properly clean, and restock room as required.
Possess the ability to work without direct supervision.
Regularly attend, participate in, and support training and staff meetings for the spa.
Support and promote the resort as a whole, being helpful to other areas when necessary.
Other tasks and duties as assigned.
A few things we are looking for in a new team member:
Minimum 2 years of Spa experience.
2 years of guest service experience.
Enjoy working with people and possess a friendly and outgoing personality.
Excellent customer service, communication and listening skills.
Basic computer knowledge.
Problem-solving skills, critical thinking, significant use of memory.
Proven ability to work efficiently with minimal supervision.
The desire for continuous learning.
Flexible to work mornings, evenings, weekends, and holidays.
Knowledge of Manicures and Pedicures is an asset.
Perks & Benefits
At Naturally Pacific Resort, we believe in recognizing and rewarding the valuable contributions of our colleagues. As a member of our team, you can expect to enjoy a comprehensive range of benefits and competitive compensation tailored to your skill set, education, and experience. Please note that specific benefits may vary depending on the role and level within the organization.
Comprehensive employer paid health, vision, and dental coverage for you and your family.
Access to ongoing training and development opportunities to support your career growth and advancement within the company.
Employee and Family Assistance Program.
Discounts on various resort amenities and services such as food, golf, retail, and spa.
Support for your health and wellness goals.
Registered Pension Plan (RPP) eligibility after 1 year.
Accommodations available for qualifying candidates.
We are committed to fostering a positive and supportive work environment where our employees feel valued, respected, and motivated to excel. We believe that by investing in our team members' well-being and professional development, we can collectively achieve success and create a thriving and fulfilling work environment.
The Resort
At Naturally Pacific Resort, our mission is to provide guests with a memorable and meaningful experience. Located at the crossroads of the forest, mountains, and the Pacific Ocean in Campbell River BC, Naturally Pacific’s 100-room resort features a luxury spa, upscale restaurant and 18-hole golf course with a virtual driving range and lounge. This coastal destination offers spectacular views and access to some of the best outdoor experiences in the world. From eco-adventures, internationally renowned salmon fishing, wildlife watching, to traversing the parks and trails, Campbell River is a doorway to adventure.
Thank you and we look forward to receiving your application!
