Description
At ZIM, we’re creating a buZZ in global shipping innovation, and looking for dedicated professionals to help us reach new horizons. Join a dynamic, inclusive team who will challenge you to grow, and support you every step of the way.
With ZIM, you’ll hear the difference, feel the difference, and be the difference – as we make waveZ across the globe.
This role is responsible for achieving sales goals and maintaining positive customer relations by providing full support to the Field sales representatives and customers. Improve productivity by ensuring all Field Sales Representatives have high-quality, up-to-date support material and Leads.
Main responsibilities:
Compile lists of prospective customers for use as sales leads based on information from ZIM and other websites, external databases, ad inquiries, trade shows, aged leads, business directories, etc.
Research and prepare material for customer meetings: past performance and forecast, needs solutions, issues, opportunities, financials, etc.
Create and update agreements
Prepare quotations
Update account plans/profiles according to the FS input
Deal with client’s follow up process and problems
Solve ad-hoc problems
Cascade relevant issues and problems of the customers to CS and ensure solving
Offer up-sales services
Inform customers on changes in different topic such as: rates, schedule, new shipping methods, etc.
Creating meeting reports in CRM
Monitor customer performance
Comply with tracking and reporting requirements
Screening of lost/new customers
Requirements
Academic education in Economics/ Business Management/ Marketing/ Logistics/ similar
2 years of experience in sales/CS position
Working experience in a local FFW / shipping industry - Advantage
Proficient in MS Office, Excel, CRM
Good control of English language (Speaking, reading and writing)
