Requisition ID: 19492 Department: Public Works Dept. Service: Operational Performance & Devel Services Branch: PWD Learning & Development Branch Employment Type: 1 Full-time Permanent; 2 Full-time Temporary - Up to 18 months Work Hours: 35.00 hours per weekAffiliation: CIPP Salary Information: $80 325,70 - $97 739,46 annually (2025 rates of pay)Location: 100 Constellation, Nepean City: Ottawa, ON Job Category: Administrative and Support Services Application Close: 21/10/2025JOB SUMMARY
The Learning & Development Coordinator is a key contributor to the development and coordinated delivery of customized training programs that support the operational workforce responsible for essential front-line operational services. This role ensures that training initiatives are responsive to real-world needs and aligned with strategic priorities, helping build a capable, confident, safe, and future-ready workforce.
Working closely with area managers, zone supervisors, and internal stakeholders, the coordinator identifies helps identify training needs and gaps, liaises with service providers to create customized training solutions, and ensure delivery with minimal disruption to operations. Responsibilities include the creation and maintenance of annual learning plans and role-specific training matrices, developed in collaboration with business partners. The position oversees training budgets, including the preparation of purchase orders, sole-source justifications, and the strategic allocation of funds across service areas. Vendor relationships are managed to ensure high-quality, customized training delivery that reflects operational realities and meets safety standards. The coordinator monitors training activity across platforms such as SAP, Moodle, and Power BI, analyzing trends and generating insights to support data-driven decision-making and continuous improvement.
As the primary point of contact for training within the service area, the coordinator promotes learning opportunities, supports participation, and fosters engagement across teams. This role plays a critical part in strengthening workforce capabilities, supporting career development, and enhancing the quality of public services delivered throughout the city.EDUCATION AND EXPERIENCE
Completion of 3 year university degree
Minimum of 4 years of progressively responsible experience in training and development program co-ordination, support, implementation and evaluation.
KNOWLEDGE
Possess general knowledge of the corporation, departmental business requirements, policies and organizational structure
CUPE Local 503 (Inside/Outside) Collective Agreement, along with associated program documents (e.g. MAB, CMZ Training Program, Forestry In-Training Program, etc.)
Human Resources practices and principles related to staffing and scheduling
Training and development practices and evaluation methodology
Adult education principles and practices
Organizational change and development
Principles and techniques of project management
Planning and performance measurement
Business Process modeling
Policy and procedure documentation practices
Customer service delivery methodologies and skills
Consultation methods and practices
Protocols for developing submissions, briefings, major reports
Knowledge of applicable health and safety legislation, including the rights and duties of workers
COMPETENCIES, SKILLS AND ABILITIES
Able to work independently, with minimum support/direction, and cooperatively and collaboratively with all staff as part of a team
Possess organizational skills and flexibility to plan, initiate, organize and prioritize own work, and to balance the stress of multiple demands, conflicting priorities, and pressures, with a keen sense of quality and deadlines
Able to plan, lead, coordinate, implement and manage projects to completion
Able to conduct research, compile/analyze issues/data, make judgments on the interpretation of issues/data, and formulate recommendations
Possess strong problem solving skills and the ability to make decisions
Possess excellent consultative, collaboration and interpersonal skills, and the ability to persuade/influence others and to bring conflicting points of view to consensus
Possess strong verbal and written communication and presentation skills
Possess strong existing computer skills, with ability to use Microsoft Office suite applications and SAP (HR and Training & Events Modules)
Able to prepare reports, presentation materials, correspondence in an organized, clear and concise manner
Able to think analytically, and concentrate/focus on accuracy and detail
Able to demonstrate leadership and initiative
Able to demonstrate sound judgement
Possess maturity, patience, integrity
Patient, flexible and adaptable to deal with shifting priorities
Able to display tact and diplomacy and to exercise discretion
Innovative and creative
WHAT YOU NEED TO KNOW
Language Requirement: English oral, reading, writing
Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
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We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.
