Job Description What is the opportunity? As key member of the Client Relationship Team, the Private Banking Associate partners with the Private Banker and the Private Banking Advisor to bring to life our commitment to best in class advice and service to our clients. You will also partner with the Private Banker and the Private Banking Advisor to ensure we communicate by the means they desire, ensure we understands their goals and circumstances, and they see value in our advice and service. What will you do? You will be an everyday banking expert specialized in consistently delivering an exceptional client experience through high level service and support Transaction excellence, leverage key tools /resources to resolve complex investigations. As part of the Private Banking Associate team, you understand and deliver a tailored client experience to all Private Banking clients for incoming servicing requests in person, via email and over the phone Resolve client concerns at first point of contact in a highly professional, timely and accurate manner Maximize the use of technology and champion digital education to enable our clients to engage with RBC through the channel of their choice What do you need to succeed? Must-have Team player who thrives on working and collaborating with others Ability to articulate and convey clear communication in both written and verbal delivering an elevated client experience. Proven ability to deliver an elevated client experience Excellent organizational skills with proven abilities to multi-task and work under pressure Ability to be agile, embrace change and adopt digital technology Nice-to-have Degree/Diploma post-secondary education Previous customer service/banking experience What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Opportunity to be part of an environment that encourages personal and professional growth Be part of a dynamic, collaborative, progressive, and high-performing team Flexible work/life balance options Access to a variety of job opportunities across business and geographies Ability to develop strong relationships with affluent clientele Ability to make a difference and lasting impact on the financial wellbeing of our clients Opportunities to be challenged with the complexities of high value client needs Job Skills Additional Job Details Address: ROYAL BANK PLAZA, 200 BAY ST:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2025-10-07 Application Deadline: 2025-10-21 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
