Rejoignez la famille LKQ ! Nous recherchons des personnes motivées pour rejoindre notre équipe chez LKQ . Avec des opportunités de croissance, des avantages sociaux compétitifs et un environnement de travail agréable, LKQ est l'endroit idéal. Postulez maintenant et faites le premier pas vers une carrière enrichissante ! Responsible for resolving end-user calls and/or work orders in a timely professional manner and maintaining continuous communication within the department and the end users. Essential Job Duties Provide remote technical support online, over the phone or through remote access. Offer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of IT systems. Follow all operational procedures and document all pertinent information, communication, and resolution in the support tickets. Answer questions regarding system procedures, online transactions, systems statuses, and downtime procedures. Collaborate with IT and business partners to restore service and/or identify recurring problems. Manage the escalation and communication for more complex support issues. Assume other duties as assigned. Supervisory Responsibilities Not responsible for supervising employees. Minimum Requirements Education & Experience Bachelor's Degree or equivalent work experience. 1+ year(s) of related experience. Preferred Requirements Experience working in a call center or technical support environment. Knowledge/Skills/Abilities Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs. Demonstrate use of computer operations (programming, relational databases, and operating systems) and software packages. Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others, and make presentations to departments or middle management. Problems encountered are routine, somewhat repetitive, and generally solved by following clear directions and procedures. Decisions generally affect own job or assigned functional area. Results are defined; sets personal own goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction. Handle multiple tasks or projects simultaneously with moderate complexity. Essential Physical Demands/Work Environment Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently. Travel may be required periodically, including overnight stays (contingent on position requirements). Must be able to lift up to 25 pounds. Benefits: Health/Dental/Vision Insurance Paid Time Off 401k with Generous Company Match Company Paid Life Insurance and Long-Term Disability Short-Term Disability Employee Assistance Program Tuition Reimbursement Employee Discounts Rejoignez-nous pour un parcours professionnel passionnant avec des personnes positives et motivées. Leading With Innovation As a Fortune 500 leader (#318), LKQ is at the industry’s forefront, operating across 25 countries with over 1,600 locations. Join us to shape the future of vehicle repair and customization, where your impact resonates globally. Accelerate Your Career at LKQ Join LKQ, a global force of over 51,000 strong across 1,700 locations. Here, you are a part of a community that drives our success and your career forward. Embrace the opportunity to grow, innovate, and lead the industry with us. Connect With Your Future Let’s discover what you bring to LKQ. Share your talents and aspirations with our recruiters. If there’s a fit, we’ll reach out to explore the possibilities together. Your career journey starts with a conversation. Shape the Future with LKQ Embark on a journey where your work makes a tangible impact on the industry and beyond. LKQ offers a challenging yet rewarding career path filled with opportunities to grow, innovate, and contribute to a sustainable future. At LKQ, you're not just joining a team; you're stepping into a role where you can truly thrive. Start your career with us and discover where your journey can take you. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us.
