OVERVIEW AND OBJECTIVES OF THE POSITION:
The Student Services Officer position is responsible for supporting with welcome desk management and ensuring the best quality of service for the school community. This is a contractual, part-time position of up to 20 hours per week, ending on June 30, 2026.
KEY RESPONSIBILITIES
Manage office operations, supplies, and organization.
Greet and assist visitors, students, and faculty professionally.
Handle mail distribution, document requests, and clerical tasks.
Book meetings and manage room reservations.
Oversee welcome desk operations for smooth daily functions.
Triage student inquiries and direct them appropriately.
Assist the Student Success Team with email tagging, responses, deferrals, course drops, program changes, and misconduct record audits.
Support the Academic Team with event promotion, social media, website updates, and student portal management.
Maintain accurate student records and progress updates in the database.
Assist with test invigilation as needed.
Other duties as required.
ESSENTIAL SKLLS, KNOWLEDGE AND EXPERIENCE
Understanding of academic expectations and the difficulties faced by international students undertaking post-secondary studies, particularly transitional issues.
Ability to organize and prioritize multiple issues/tasks in a fast-paced environment.
Demonstrated ability to work collaboratively in a team setting as well as independently.
Demonstrated proficiency in the use of the Microsoft Office suite of products, internet and intranet technologies.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee will work for long periods of time at a workstation or desk and must be able to remain in a stationary position up to 75% of the time. The person in this position frequently communicates with students and staff and must be able to converse with others in an exchange of accurate information in a clear and concise manner. The employee will need to frequently move about inside the office and around partner campus locations to access files and interact with students and other staff members.
The person in this position constantly operates a computer and other office equipment such as copy machines, projectors, and phones. The employee may be required to occasionally lift, carry, push, or pull items weighing up to 25 pounds such as boxes of supplies or event merchandise. The person in this position will frequently review student or staff documents and must be able to detect detail and transfer information as needed to internal systems.
OTHER
Nothing in this position description restricts management’s right to assign or re-assign duties and responsibilities to this job at any time
