Reporting to the Vice President, Operations, responsibilities for the position include the following:
Strategic Planning and Execution: Understands the organization’s strategic plan, collaborates with stakeholders (direct reports, team members, ELT, SMT) to create the division scorecard in support of Saskatoon Co-op’s vision, mission, values, goals and strategic initiatives. Establishes scorecard measures and ensures division objectives are aligned with the retail scorecard and achieved – removing barriers presented for teams in order to complete actions established in the division plan. Monitors and reports on progress. Ensures alignment of division team leaders’ individual goals with the division goals and scorecard. Clearly and frequently communicates the connection between the division plan and Saskatoon Co-op’s strategic plan, utilizing our guiding statements as guideposts in operating the business.
Operational Leadership: Sets the standard for division’s operational measures. Provides functional leadership, guidance, direction and oversight to reporting positions to ensure all retail operations are carried out in an appropriate, cost-effective manner, while growing their sales and service, minimizing controllable costs and maximizing profitability. Ensures all locations are following standard operating procedures, merchandising standards, program implementation and Co-op policies, in alignment with brand. Monitors and measures outcomes; works with reporting location leaders to implement corrective actions. Identifies risks and executes mitigating actions. Creates strategies and tactics, informed by analytics, to address operational issues. Keeps abreast of industry indicators and metrics and competitor performance.
Team Leadership & Talent Management: Communicates clear performance expectations to direct reports and for the division, and provides on-going relevant information to help align to the vision and purpose of both the division and organization. Practices full-cycle talent management including talent acquisition, onboarding, performance management, including goal-setting, coaching and mentoring, training, and development planning and succession management. Drives engagement and promotes a positive employee experience in the workplace. Supports location leaders and direct reports in adopting organizational people practices
Financial Management: Leads and works with stakeholders to develop the division budgets and forecasts. Provides leadership and direction to reporting team leaders in establishing financial budgets and reviewing reports to ensure sustainability and growth. Sets margin guidelines. Ensures audit counts are scheduled. Confirms and oversees inventory counts, audits and reporting. Approves pricing of new products. Monitors competitive market pricing and implements changes when required. Monitors all financial goals, including tracking of division sales targets and expenses..
Analytics: Compiles data (sales, customer behaviours etc), evaluates programs and initiatives using both lagging and leading indicators to inform adjustments, decisions and revisions to programs and campaigns. Utilizes BI tool to measure outcomes, gathers data and compares to targets, investigates reasons for gaps. Identifies, and recommends to Division Manager adjustments to targets or actions in order to achieve intended goals. Keeps abreast of market, industry trends, indicators and metrics and competitor performance
Marketing: Supports cross-promotion and organization wide campaigns. Oversees the division’s contribution and execution of the division-wide marketing plan and calendar, in coordination with Marketing & Communications (based on division goals and market analysis); this includes sponsorships, promotional campaigns – Saskatoon Co-op (local), CRS (central), radio etc. Also ensures the training and education of team members for successful execution of the campaign / marketing initiative. Evaluates and measures marketing campaign success.
Relationship Management: Provides guidance and direction to team leaders regarding division responsibilities, and is visible and personable with team members. Establishes and maintains relationships across the organization with other division leaders such as SMT, ELT and enabling departments (Finance, M&C, HR and Asset Protection) to collaborate with and support organizational priorities, demonstrate shared leadership, provide information, generate ideas and contribute to decision making; utilize centralized support services to help achieve goals and objectives. Foster relationships with FCL and CRS peers to ensure an aligned and consistent brand experience, and sharing of best practices.
Safety and Environmental Stewardship: Ensures location practices are in compliance with regulations, and monitoring practices are identified and tracked. Educates direct reports on same and builds culture of safety through implementation of Saskatoon Co-op’s programs and through day-to-day actions. Ensures proper training and certification to operate equipment and machinery on location is current. Oversees appropriate preventative maintenance and tracking. Ensures all health and safety programs and processes are followed consistently across all locations. Collaborates with the Vice President, Asset Protection with the implementation and monitoring of loss prevention and asset management strategies.
Qualifications:
University Degree; will consider a combination of education and experience. Must possess a minimum of a Grade 12 Diploma.
10+ Years in retail store operations management, with proven leadership competencies and 5+ years’ experience leading others.
Deadline: October 26, 2025
Submit your resume and cover letter to Careers@saskatoon.crs. Please indicate posting number in “Subject” line.
