The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in 1858. Today, the AMS acts as a service, advocacy, and governing body on behalf of all students enrolled in AMS-affiliated programs at Queen's University.
The AMS is a not-for-profit entity created by the Society to ensure its continuing financial viability by overseeing the management of its services and associated financial affairs. It is bound by the By-laws and corporate philosophy of our Mission and Operating statements as set out in the AMS Constitution.
In addition to providing wage-based service staff positions for students wanting employment, the AMS seeks to support the Society's broader objectives through the provisioning of a high quality, relevant range of student funded services, that provide a wide range of employment opportunities and meaningful out-of-classroom learning and skill acquisition experiences for students.
Helpdesk Support Technician
Reports To
IT Systems Technician
Job Summary
The Information Technology Office is a small but critical department that works internally on both the government and corporate sides of the AMS. Our mission is to seamlessly integrate and support technology into all applicable areas of our operations, fostering efficiency, agility, and growth.
The IT Support Technician, working under the direction of the IT Systems Technician, will primarily be responsible for providing internal IT support to AMS employees. This position is a great learning opportunity that is perfectly suited for individuals seeking to enter the field and gain valuable experience as they begin their careers.
Competencies
Organization
Attention to Detail
Communication
Time Management/Workflow
Teamwork
Job Duties
Provide technical advice and assistance to employees, through helpdesk assistance, software updates, and hardware maintenance
Troubleshoot errors and fix system issues via periodic testing, help desk tickets, and other methods
Maintain accurate and up to date documentation of IT assets and procedures
Assign usernames and passwords for employees and reset as required
Assist with the planning, approval, and implementation of technology projects
Other duties as assigned
Job Requirements
Demonstrated aptitude for learning new technologies
High level of integrity and work ethic
Ability to effectively communicate both verbally and in writing
Ability to prioritize and manage conflicting demands
Ability to work individually as well as part of a team
High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment
Punctuality is critical in a high demand technical environment
20 hours per week requirement
Work Environment (what you’ll be working with)
Microsoft 365 Suite including email, OneDrive, Teams, SharePoint
Adobe Suite (Including Acrobat and Creative Cloud Suite)
NGAV (Next Gen AV)
Remote Support Software
Imaging software for PC Deployment
Ticketing Support Software
Google Admin Centre
Backup Solution Software
Asset Management Software
Enterprise class Firewalls and Switching
Work Conditions
Operation of desktop computer and peripherals
Working in a busy office environment with frequent interruptions
Work closely with colleagues in shared and personal spaces to provide effective support
The AMS is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation, or national origin.
