Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. We are currently looking for an Intermediate/Senior Healthcare Advisor for our Atlantic Team to appropriately handle accident benefits claims according to individual authority, knowledge and expertise. Come join our team! What you'll do: Manage a portfolio of intermediate complexity AB claims from initial assignment to closure Investigate motor vehicle accident injury claims Determine policy coverage, establish and adjust financial reserves, and comply with the applicable accident benefits legislation Provide excellent customer service by focusing on customer needs, communicating in a manner that is simple and easy to understand, and proactively handling the claim to closure Gather information and evaluate it at its earliest stage from the customers, health practitioners, employers, police, plaintiff lawyers, accountants, other insurers, etc. Make decisions by considering all information, consulting resources, and pulling on expertise when required Take action that is fair and reasonable from the perspective of the customer Actively participate in coaching and training sessions, and collaborate with team members Take an active role in creating an environment of continuous improvement, avoid waste work and highlight value work Actively seek opportunities to challenge value demand What you'll bring: University degree/college diploma and CIP designation or working towards designation preferred 2+ years of Accident Benefits adjusting experience Solid understanding of accident benefit legislation and claims management principles Excellent customer service and communication skills Demonstrate organizational skills for optimal file handling Ability to adapt and work with various computer programs and software Bilingualism is an asset Eligibility to be licensed in NFLD, NB and PEI What You’ll Get: Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity. Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. Outstanding Career Development opportunities. We’ll support your professional development education. Competitive vacation package with the option to purchase 5 extra days off per year Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion Corporate wellness programs to support our employees’ physical and mental health Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally. Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada. #LI-PS1 We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we’re passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.
