KEY DUTIES & RESPONSIBILITIES:
Greet all clients in a friendly, positive manner
Receive all external client samples and fill out required fields on the Chain of Custody form
Review the Chain of Custody for accuracy and ensure correct regulatory sampling criteria is counted for
Unpack samples and organize them according to analytical requirements
Ensure proper sample containers and preservatives are submitted according to analytical requirements
Ensure client samples are entered into LIMS and approved in a timely manner according to sample holding time, test code, due date, and / or received date
Ensure all required samples are redirected as required
Communicate rushes and short holding times submissions to the main lab
Prepare bottle orders requests and coordinate delivery of bottle orders
Provide support to the Campobello Sample Reception, Entry and Bottle Prep teams
Ensure accuracy of results and data entry
Recognize routine and non-routine problems and escalate to the Supervisor
Ensure supply inventories are maintained
Proactively ensure overall satisfaction of regional client base including communication to project management and supervisor as appropriate
Work closely with project management staff to grow BV Labs regional market share with existing and new clients
Adhere to BV Labs quality systems QA/QC, SOP's and external accreditation requirements
Monitor/Calibrate the temperatures of fridges, thermometers and temperature guns
Adhere to BV Labs safety policies and maintain health and safety equipment
Conduct monthly health and safety inspections and report any irregularities
Attend regular team meetings to share Corporate and departmental information, and to communicate and share ideas
Work in a team environment and demonstrate a positive approach
Demonstrate refined problem solving, decision making and conflict resolution skills
Ensure "Good Housekeeping" standards are met or exceeded
Maintain training records and proficiency in all aspects of the role
Obtain certification on Transport of Dangerous Goods regulations to ensure safe transportation and proper classification and labeling of chemicals
Attend presentations given by technical staff about new regulations or emerging science
Maintain facility equipment and contact maintenance when necessary
Help out in other departments when required and take part in cross training
QUALIFICATIONS / EXPERIENCE REQUIREMENTS:
A post-secondary degree in the Sciences, preferably chemistry or environmental related and/or equivalent experience
Experience in a laboratory environment is considered an asset
Knowledge on environmental regulatory guidelines and proper field sampling techniques
Ability to lift up to 40 pounds
Excellent communication skills (both written and verbal) as well as good computer skills (Microsoft Word, Excel, Outlook etc.)
Energetic personality that can work independently in a multi-tasking fast paced environment
Strong ability to work independently as well as engage others when required in escalation of concerns to meet the client needs or to best manage client disappointments
Excellent organizational skills and detailed orientated
Ability to effectively interact with colleagues and provide coaching and mentoring when needed
WORKING CONDITIONS:
Frequent interaction with external and internal clients in a laboratory environment
Changing priorities and balancing workload to meet strict deadlines
Minimal exposure to hazardous chemicals
