Temporary position for 18 months We’re looking for an engaging leader who, as a key player in developing the disability management and claims sector, wants to be actively involved in setting up a new team dedicated to managing claims involving serious or degenerative disabilities. As a Disability Insurance Section Manager, you’ll play a key role in successfully setting up this team and updating operational practices. More specifically, you will be required to: Develop, implement and track the unit’s action plan, ensuring alignment with the organization’s strategic directions and other administrative units, with a focus on performance management. Establish management and communication practices that support change management, talent attraction and retention, skills development, employee engagement and diversity, in keeping with Desjardins’s values. Manage settlement activities for short- and long-term disability claims in the target segment, ensuring consistent quality of service nationwide. Identify operational issues and propose innovative solutions to improve efficiency and control unit costs. Stay in close contact with the project team to identify implementation issues and adjust practices in real time. Help with organizing work and operational planning to support your immediate supervisor. Foster collaboration between teams by helping internal teams understand the new team’s role. Closely follow performance indicators (KPIs) to assess quality of service and improve processes. What we offer Competitive salary and annual bonus 4 weeks of flexible vacation starting in the first year Defined benefit pension plan that provides predictable, stable income throughout retirement Group insurance including telemedicine Reimbursement of health and wellness expenses and telework equipment Benefits apply based on eligibility criteria. What you bring to the table Bachelor’s degree in administration or a related field A minimum of six years of relevant experience, including experience as a manager and in disability management Please note that other combinations of qualifications and relevant experience may be considered Experience in demonstrating influential leadership with peers, managers, team members and other contributors to lead this change Experience in innovative management, including the ability to rethink established practices, introduce new ways of doing things and spearhead organizational changes Experience with solutions-focused work and close collaboration with the project team Experience in a management role requiring a great deal of adaptability to quickly adjust practices and strategies as organizational needs, priorities or the environment change Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with english-speaking partners, members and/or clients Action oriented, Customer Focus, Decision quality, Develops talent, Differences, Drive results, Engagement, Nimble learning, Work processes Desjardins it's a world of career possibilities. Explore different fields of work and find what you're passionate about. Click here Trade Union (If applicable) At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask! Job Family Management (FG) Unposting Date 2025-10-20 Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance. Pursuing a career at Desjardins means being part of an organization that puts people first. The jobs you found aren’t the right fit? Introduce yourself: we want to know you!
