Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role We are seeking a motivated and detail-oriented bilingual Mainframe Junior Capacity and Performance analyst. In this role, the candidate will work closely with all mainframe teams. This is a great opportunity for someone looking to build a long-term career in mainframe systems with hands-on experience, structured training and mentorship. Responsibilities Monitor real-time z/OS system health and performance across CPU, memory, DASD, and VLM-Managed workloads, using tolls including RMS, SmartlS, IzPCA, MICS, and other internal tools. Analyze performance data to identify trends, bottlenecks, and potential issues. Detect, troubleshoot, and resolve resource anomalies, workload misbehaviors, and degradation risks in production systems. Partner with incident response teams to resolve performance issues quickly and accurately. Develop and implement performance tuning strategies by recommending changes to service definitions, dispatching priorities, and workload placement. Contribute to capacity planning by forecasting and modeling workload resource demand & capacity requirements Support cost modeling, vendor reporting (SCRT), infrastructure sizing and resource optimization efforts Collect and analyse system performance data to generate reports and dashboards. Identify key performance indicators (KPIs) and develop metrics to track system performance Visualize, summarize and present data findings, recommendations, and methodology to senior leadership, department leadership and enterprise stakeholders (technical and non-technical stakeholders) Work closely with cross-functional teams, including operations, development, and infrastructure teams Provide technical support and guidance to team members and stakeholders Participate in on-call rotations and provide timely responses to performance and observability issues Participate in migration of performance/capacity tooling to Git change management and DevOps deployment pipelines. Who You Are Requirements Basic understanding of IBM Mainframe environments including TSO/ISPF and JCL Eagerness to learn and build skills in areas like zOS, CICS, IMS, Storage and system maintenance Strong problem-solving skills and attention to detail Good communications skills and ability to work in a team-oriented environment Exposure to mainframe system programming concepts through work, coursework. Internships. Proficiency in written and verbal communication French speaking This position requires the employee to work on a regular basis with Kyndryl stakeholders located in other Canadian provinces, the United States, or internationally where English is the common language, making knowledge of the English language a requirement for this position in addition to fluency in French. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address. We’re glad you’re here. Take a look around at the many exciting career opportunities we have available and apply today! Can’t find a suitable job opening? Drop off your CV/Resume Drop off your CV/Resume and a Recruiter will reach out with related career information that match your experience and expertise. Sign up for Job Alerts Create your account and then sign up for job alerts. When new jobs become available that meet your criteria, you’ll be alerted right away! At Kyndryl, we achieve progress the world depends on, with purpose. Beginning with the purpose that matters to you. Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress.
