Enter the Game!
Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are experiencing significant expansion and are looking to expand our team with the addition of a Business Account Leader. The Business Account Leader oversees the successful onboarding, development, and ongoing management of international partner accounts. This role drives clear communication between internal teams and external partners, ensuring each partner group is supported in operations, marketing, construction, and technology throughout their lifecycle with Activate. This is a full-time, permanent position.
The Duties and Responsibilities:
Lead Partner Relationship Management
Build and maintain productive relationships with franchise and license partners
Conduct regular account checkpoints with partner operations, marketing, construction, and technical teams
Provide relationship management, escalation management, and technical advisement to address partner needs and ensure consistent communication
Coordinate the distribution of new product release notices and ensure partners understand operational impacts
Coordinate, manage and support the successful rollout of products and system improvements to partners
Review and interpret operational health reports for each partner, identifying irregularities and coordinating corrective action
Analyze trends and historical data on partner operations, costs, and revenue to support decision-making and account strategy
Gather best practices and insights from partners and share them across internal teams to support continuous improvement
Drive Partner Onboarding and Launch Support
Coordinate onboarding sessions to guide new partners through key documentation and operational processes
Advise new partners on staffing structures, training timelines, and best practices for opening and operating Activate locations
Track and support the completion of critical onboarding deliverables, ensuring partners meet key launch milestones
Coordinate construction and installation phases to ensure timelines, standards, and partner readiness are maintained
Manage scheduling of training sessions and oversee deployment planning for international installation teams
Review partner-proposed staffing and marketing launch plans, offering feedback and sharing proven best practices
Review and approve test fits and design proposals to confirm alignment with Activates design and engineering standards
Track project milestones and proactively communicate potential issues to keep partners on schedule and aligned for future phases
Oversee drafting and collection of legal agreements tied to new locations, coordinating with internal legal and finance teams
Coordinate communications among logistics, production, and installation teams to ensure partner launch timelines remain aligned
Support installation phases through IT setup, software initialization, and post-install quality checks
Maintain Effective Internal Communication and Alignment
Maintain current functional and technical understanding of Activate’s products, systems, and processes
Coordinate cross-departmental communication between finance, legal, software and website development, technical support, manufacturing, and marketing
Ensure internal teams are informed of partner status updates, onboarding progress, and operational requirements
Monitor and address communication gaps across departments to maintain timely and accurate partner support
The Qualifications:
5 years of transferable experience in account management or related customer-facing role
Ability to work irregular hours and travel internationally as required
Proven success managing technical or service-based products
Strong understanding of project management principles and structured workflows
Sales-focused mindset with excellent relationship management skills
Highly organized with strong attention to detail and follow-through
Proficient with Microsoft Office and Google Workspace; adaptable to new systems and software
Technical aptitude and willingness to learn the Activate product ecosystem
The Perks:
Competitive Salary
Benefits package
Paid time off
Casual dress
Employee discount
On-site parking
About Activate:
Taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences, Activate is a technology company building interactive gaming facilities with locations across Canada and the US. For more information about Activate, please visit http://playactivate.com/ or check us out on Instagram - @activategames/Facebook @activategames.
Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose.
We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.
