Description
At Platinum Pro-Claim Restoration (PPCR), we’re not just a company; we’re a purpose-driven team committed to restoring lives, the planet, and communities. With over 30 years of industry leadership, we proudly set the standard for sustainability and innovation in Canada’s restoration industry.
When disaster strikes, our work matters. We help people rebuild their homes and lives, providing the support they need to move forward. Sustainability is at the heart of everything we do, from reducing our carbon footprint to driving meaningful change across the restoration landscape.
Our people are key to our success. We foster an empowering and inclusive environment where every voice is heard, ideas thrive, and growth is encouraged. As a member of our team, you’ll enjoy exceptional benefits, including free extended health and dental care, tuition reimbursement, RRSP matching, access to an on-site CrossFit gym, and even a dog-friendly office.
Our values guide us every day:
Helping Others in Need: Treating everyone with care and respect.
Our People: We prioritize our employees' well-being and professional growth.
Excellence: Striving for the highest standards in all we do.
Innovation: Leveraging technology to deliver outstanding results.
Planet: Leading sustainability efforts to protect our planet.
Community: Supporting local initiatives like the Richmond Christmas Fund.
At PPCR, you’ll be part of something bigger: helping us revolutionize the restoration experience while making a real difference. Learn more about our journey at ppcr.ca
Job Summary
We’re looking for a driven and inquisitive IT Associate who’s passionate about technology, innovation, and continuous improvement. You’ll be part of a forward-thinking team that supports and evolves the IT infrastructure across Platinum Pro-Claim, our parent company (Pro-Claim Group), and our sister companies.
This isn’t a “keep the lights on” role; it’s a hands-on position with room to grow into an IT Manager. You’ll have the autonomy to make real decisions, adopt emerging technologies like AI-driven automation and cybersecurity tools, and help shape the future of IT across our group of companies.
You’ll report to the Marketing Director and collaborate with employees at every level, as well as external partners and vendors.
Responsibilities
For this role, the candidate will be entrusted with a broad range of responsibilities designed to enhance our IT infrastructure and ensure seamless operations. The ideal candidate will contribute to our team by undertaking the following duties:
Handle Level 1 to Level 3 support requests (locally and remotely) with a focus on quick resolution and great communication.
Analyze, design, and implement new IT systems that improve operational efficiency and user experience.
Support employee onboarding, including new device setup, user account creation, and access configuration to ensure a smooth start.
Manage and maintain IT infrastructure across all group companies, including servers, networks, workstations, software, and peripherals.
Collaborate with Managed Service Providers (MSPs) and external vendors to strengthen network security, scalability, and data protection.
Support MSP partners with the development and maintenance of backup, archiving, and disaster recovery systems.
Administer user accounts, system permissions, and access control policies.
Monitor and audit user access on a monthly basis to ensure data security and compliance.
Monitor, evaluate, and optimize mobility contracts and devices.
Research, test, and recommend emerging AI tools, process automations, and smart technologies to improve efficiency and productivity across teams.
Support the integration of AI-powered solutions into everyday workflows (such as chatbots, predictive tools, and automation platforms).
Stay up to date with best practices in cybersecurity, data protection, and IT management.
Contribute to IT budgeting, vendor management, and system documentation.
Help build long-term IT strategies and policies that align with company goals and sustainability values.
Provide on-site IT support across our regional offices and partner locations as needed.
Travel throughout Metro Vancouver and the Fraser Valley to assist remote workers and support local teams.
Lead staff education initiatives by helping employees better understand key programs, software tools, and digital best practices.
Develop and manage phishing simulations and security awareness campaigns to strengthen the company’s cybersecurity culture.
Bring a proactive approach, with a focus on continuous improvement and the ability to adapt to the evolving needs of a dynamic workplace. A commitment to maintaining the highest standards of IT security and system efficiency is essential.
Requirements
While not all requirements are mandatory, we highly value each attribute:
A post-secondary degree, diploma, or certificate in IT, Computer Science, or a related field (or equivalent experience).
Certifications in relevant technologies (Microsoft, CompTIA, AWS, Cisco, etc.) are a plus.
Strong analytical and troubleshooting skills.
Proficiency in operating systems, networking, and system support.
Excellent organizational, communication, and multitasking abilities.
Experience managing projects and working both independently and collaboratively.
Interest or experience in AI tools, data automation, or cybersecurity is an asset.
Detail-oriented, with strong documentation and process management skills.
A growth mindset—eager to learn, adapt, and eventually lead.
Ability to pivot quickly and adapt to the company’s changing needs while staying calm and focused.
Strong interpersonal and relationship-building skills, with the patience and empathy to support and communicate effectively with people across all levels of the organization.
Valid driver’s license and ability to travel within BC as required.
Additionally, experience with specific software or hardware relevant to our industry, understanding of cybersecurity best practices, and familiarity with cloud services and solutions would be considered an asset. We value candidates who are passionate about technology and driven to continuously improve and adapt in a fast-paced environment.
Benefits
Learning & Development
We believe the best tech professionals never stop learning.
In this role, you’ll be expected to continually pursue self-paced training, whether that’s new certifications, hands-on labs, or exploring emerging tools like AI and cloud automation. You’ll have the full support of our management team to guide your learning path, connect you with resources, and ensure your growth aligns with both your interests and our company’s evolving needs.
The Opportunity
This is more than an IT support role; it’s a launchpad. You’ll be working directly with leadership and across multiple brands to shape the future of technology at one of Canada’s most innovative restoration companies.
If you’re ready to bring your ideas to life, explore AI-driven solutions, and grow into an IT leadership position, we’d love to meet you!
Compensation and Work Environment
Salary: $60,000.00 – $80,000.00 per annum (depends on experience)
It will be required that you spend a minimum of three work days in the office.
A company-provided computer and cell phone.
Benefits
After completing your probation period of three months, some of the benefits we offer include:
FREE Extended Health and Dental Benefits!
Group Retirement Savings Plan (And RRSP Matching!).
Tuition Reimbursement.
24/7 On-site Gym.
$500.00 per year for each paramedical service we offer (i.e., massage therapy, physiotherapy, chiropractor).
$750.00 per year for Mental Health-related services, such as clinical psychologists, registered clinical counsellors, etc.
An additional $500.00 per year for single plans and $1000.00 per year for family plans via our Health Care Spending Account to put towards your extended health and dental benefits.
Long-Term Disability and Life Insurance.
To learn more about some of our company benefits, head to the PPCR Benefits Page
Culture
We are a family-orientated and flexible work environment. If you want to have friends where you work, then look no further – you’ve found your home. We want our staff to do well, both in the workplace and in their personal life, our management team we’ll help you achieve your goals, both professionally, and personally. Platinum Pro-Claim supports career advancements and continuous training!
Applicants must be legally authorized to Work in Canada
We thank all candidates for their interest; however, only shortlisted candidates will be contacted.
If you need any accommodations for your interview, please email HR@pcgroup.ca as early as possible before your interview. Providing advance notice and details will help us make the necessary arrangements to support you.
