Location Address: 100 Queens Quay East, 9th Floor, Toronto Number of Openings: 1 Pay: $73,027.00 - $127,554.00 Job Posting Description: This is an onsite role #LI-Onsite The Manager, LCBO Gateway manages the daily operations and functionality of the LCBO Vendor Portal within the Inventory sub-division of the Supply Chain & Wholesale division. Reporting to the Senior Manager, LCBO Gateway, you will oversee a team of support representatives, ensuring seamless vendor interactions, optimizing portal operations, and supporting the implementation of digital transformation programs. You will help enhance vendor relationships, refine inventory management processes, and contribute to the LCBO's supply chain operations. If you enjoy leading teams, improving digital tools, and making an impact on vendor experience and inventory operations, then this is the role for you! About the Role Portal Operations Management (35%) • Oversee daily operations of the LCBO Gateway, ensuring its smooth functioning and reliability • Monitor gateway performance, identify issues, and coordinate with IT for resolution • Implement and maintain standard operating procedures for gateway usage and vendor interactions • Analyze gateway usage data and vendor feedback to identify areas for improvement • Coordinate with IT and other departments to implement portal enhancements and upgrades • Ensure data accuracy and integrity within the gateway • Develop and maintain user guides and documentation for portal functionalities Vendor Support and Relationship Management (20%) • Act as the primary point of contact for escalated vendor issues and concerns • Develop and maintain strong relationships with key vendors • Coordinate and conduct vendor training sessions on portal usage and new features • Collaborate with the Senior Manager to address complex vendor needs and strategic partnerships • Analyze vendor feedback and usage patterns to recommend portal improvements • Ensure effective resolution of vendor queries and issues Reporting and Analytics (10%) • Produce regular reports on portal performance, vendor engagement, and team productivity • Analyze key performance indicators (KPIs) and provide insights to the Senior Manager • Prepare presentations and updates for partners on portal operations and improvements • Contribute to budget planning and resource allocation discussions • Monitor and report on the effectiveness of implemented changes and new features Team Leadership and Development (25%) • Provide guidance, and mentorship to a team of support representatives • Set clear goals for team members, aligning with departmental objectives • Conduct regular performance evaluations and provide constructive feedback • Identify skill gaps within the team and recommend training programs • Manage workload distribution and prioritization among team members • Foster a culture of customer service excellence and continuous improvement • Conduct regular team meetings to discuss performance, issues, and improvement programs About You • 5+ years of experience in supply chain management, vendor relations, or e-commerce platforms • 3+ years of experience in a team lead or supervisory role • 7+ years of experience in supply chain management with a focus on vendor portals or e-commerce platforms • Experience working in the alcohol beverage industry or government organizations • Experience managing workload distribution and performance evaluations • Proficiency in managing e-commerce platforms or vendor portals • Understanding of supply chain technologies and processes We offer a comprehensive suite of benefits including: • Health/Dental Benefits • Access to an Employee & Family Assistance Program • a Defined Benefit Pension • Discounts on products and services with Workperks. There is a world of opportunities at the LCBO… Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO. We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation. Please submit your resume via Workday by 11:59pm on the deadline date. We appreciate your interest and advise that only those selected for an interview will be contacted. The LCBO collects and uses the personal information you provide under the authority of the Liquor Control Board of Ontario Act, 2019, SO 2019, c 15, Sch 21, Section 3 and in compliance with the Freedom of Information and Protection of Privacy Act for the sole purpose of processing your job application. When you click “Apply with LinkedIn” you are agreeing to share your information with our service providers engaged by us in connection with recruitment and human resources related activities. If you have any questions concerning the LCBO's collection and use of personal information, please contact the Freedom of Information and Privacy Office. Work Hours: 36.25 Union / Non-Union: Non-Union Job Posting End Date: October 22, 2025 The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. The LCBO (Liquor Control Board of Ontario) is an Ontario government enterprise and one of the world’s largest buyers and retailers of beverage alcohol. Through more than 650 retail stores, catalogues, special order services and more than 389 LCBO Convenience Outlets (LCOs) , which provide cost effective, convenient and socially responsible access for rural consumers, the LCBO offers nearly 24,000 products annually to consumers and licensed establishments from more than 80 countries. Location Search For job searches in a specific location, please use the search field on the careers site.
