Overview
Trimac isn't just a transportation company; it's an industry disruptor with a remarkable 80-year legacy of safely delivering products that improve people’s lives across North America.
Our workplace culture is centered on being safe, respectful, innovative and inclusive. We are committed to maintaining a rewarding work environment that allows employees to experience new opportunities and build their chosen careers. Across the company, we encourage open communication, champion integrity, celebrate individuality and cultivate diverse talents and perspectives. If you’re ready for a challenge that will help drive forward an industry leading team, we invite you to begin your journey with us.
Schedule
Monday - Friday
8:00 am - 4:30 pm
Responsibilities
Communicate with customers about repairs, status and approvals
Schedule units for service
In liaison with the Shop Manager, offering suggestions to customers on how best they can repair their vehicles
Communicate with the Shop manager, parts person, lead hand and mechanics to ensure prompt completion of jobs
Customer service representative for all customers, including initial writing of customer complaints, intial estimates, and staying in contact with the customers through the job process
Communicating job requirements to the Shop manager or lead hand and working with the shop for scheduling
Verifying that all labour and parts are accounted for on RO's and invoices, both commercial and internal
Communicate emergency triage requests to the lead hand
Close work orders and invoice customers when a job is complete
Utilize shop planner
Scan shop documents to repair orders
Other duties as assigned by management
Qualifications
Strong interpersonal and communication skills
Proven track record of group leadership and commitment to quality and safety
Knowledge of operating standards, policies and procedures would be helpful
Possess a thorough knowlege of heavy-duty truck parts and vehicle systems preferred
Computer literate (Windows/MS office) (TMT preferred)
Strong interpersonal and problem resolution skills
Benefits
We invest in our employee’s growth through training and development programs. We offer a comprehensive benefits package such as:
Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
Paid vacation, sick time, and company holidays
Paid time off for volunteer activities to help give back to our communities
Pension Plan
Tuition Reimbursement Program to achieve your educational goals
Continuous learning and career development
Safety Commitments
We make safety a part of every decision
We make safety personal
We have the courage to intervene
