Business Regulatory Compliance, a business unit within CIB Wholesale Operations, a global leader in payment processing and merchant acquiring, capable of authorizing transactions in over 130 currencies. The company's proprietary platforms provide access to a wide variety of payment methods, such as credit cards, debit cards, prepaid stored value cards and electronic check processing. With a legacy of innovation and vision in electronic payments, JPMorgan Chase promoted the growth of e-commerce worldwide. The company continues to fuel the success of the Internet's largest brands, currently processing more than 50 percent of all Internet transactions. By offering secure payment solutions, improving cash-flow management, mitigating risk and accelerating funding - Chase’s consultative approach helps today's small and emerging businesses become tomorrow's industry leaders.
The goal of PP&P is to provide a direct method of contact to the merchant to support the Canadian Business with end to end case management.
Job Responsibilities:
Be the single point of contact that owns merchant's case from start to finish providing regular updates to the merchant along the way. Once the case is resolved, Advisors will engage the merchant as required.
Assist with tasks and projects from other functional groups that require analysis and call outs to merchants or other business partners
Maintain a high level of knowledge surrounding new products, features, services, and processes
Escalate any case that cannot be resolved within the anticipated service level or that creates risk or exposure for the bank
Liaise with other areas of the organization in order to provide timely resolution to merchant inquiries
Be able to work within a dynamic and fast-paced environment
Demonstrate exemplary team working skills by maintaining a professional, positive and supportive attitude
Required qualifications, capabilities, and skills
Excellent verbal and written French and English communication skills
Ability to provide professional and interpersonal communication when interacting with others
Self-motivated, works well with minimal supervision, & performs well in a team environment
Knowledge of computer software systems such as Microsoft Office, basic internet troubleshooting skills, and ability to navigate between different applications/tools
Knowledge of payment processing industry and related procedures and products.
High school diploma equivalent.
Minimum of 2 years of customer service experience.
Preferred qualifications, capabilities, and skills
Investigative experience with exposure within international regions and multinational corporations
Research and analytical skills
Independent decision maker, able to make time-sensitive assessments and to discuss complex regulatory issues with senior management
Proficient in MS Office (Outlook/Word/Excel/Access/PowerPoint)
Bachelor's degree or equivalent experience
