Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Overview
As a Premium Supervisor, you will play a key leadership role in delivering exceptional experiences across our premium spaces. You’ll support and lead a team of Premium part time employees to ensure seamless service delivery, oversee day-to-day operations in suites, clubs, and VIP areas, and act as the primary point of contact for both guests and staff during events.
This is your opportunity to be part of a high-energy opening team from day one—setting the standard for warm, polished, and professional hospitality in Hamilton’s newest entertainment destination.
This role pays an hourly rate of $26.50 CAD
Benefits for Part-Time roles: Pension matching
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline
Responsibilities
Lead and support FOH teams to deliver exceptional guest experiences.
Oversee suites, clubs, and restaurant spaces to ensure they are clean, organized, and guest ready.
Manage guest flow, seating plans, and suite access during events.
Communicate effectively with FOH, BOH, and hospitality and venue management to maintain smooth operations.
Supervise event setup, ensure proper stock, equipment readiness, and post-event cleanup.
Maintain strong menu and beverage knowledge to support staff and guests.
Monitor quality, cleanliness, and service standards throughout all premium areas.
Address guest concerns promptly and professionally.
Collaborate with management on pre-event planning, staff training, and continuous improvement.
Perform other duties as assigned to support premium operations.
Qualifications
Valid Smart Serve Certification (mandatory)
Minimum 1 year of supervisory experience in restaurants, suites, catering, or premium hospitality environments preferred
Proven ability to lead FOH teams and support high-volume service during events
Previous experience in restaurant operations, premium suites, or catering programs is a strong asset
Excellent communication, interpersonal, and organizational skills
Ability to remain calm under pressure and manage multiple priorities in a fast-paced environment
Flexible availability, including evenings, weekends, and holidays based on event schedules
Legally eligible to work in Canada
Why Join TD Coliseum?
Take part in launching a major Canadian sports and entertainment venue
Join an inclusive team in a dynamic, guest-focused environment
Gain experience with high-profile clients and marquee events
Opportunity for growth within an international venue management and hospitality network
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
