Branch Operations Manager – Victoria, BC
Ferguson Moving & Storage
Full-Time | Permanent | Exempt
Are you a hands-on leader who thrives on building strong teams, solving problems, and getting involved in the community? Do you enjoy a fast-paced environment where every day brings something new? If so, Ferguson Moving & Storage wants you to lead our Victoria branch as Branch Operations Manager (BOM).
About Us
For over 100 years, Ferguson Moving & Storage has helped families and businesses move with confidence. Known for “The Ferguson Way,” we deliver premium, concierge-level service in every move. Our people and our reputation set us apart — and we’re looking for a motivated leader to drive operations and grow our presence in Victoria.
The Role
As Branch Operations Manager, you’ll be the backbone of branch leadership — hiring, training, and mentoring crews, supporting sales, overseeing daily operations, and ensuring every move reflects Ferguson’s high standards. You’ll also champion community-focused marketing efforts, creating visibility, building partnerships, and being the face of Ferguson in Victoria.
This is a hands-on role, whether coaching crews, riding along on jobs, or engaging with the community, you’ll be in the thick of it.
Key Responsibilities
Sales & Marketing Support
Attend on-site appointments with HQ Sales
Capture job details (photos, measurements, notes) for accurate pricing
Represent Ferguson professionally with customers
Grassroots Marketing
Execute local brand-building campaigns: signage, box blitzes, truck visibility, door hangers, realtor engagement, and community events
Hiring & Training
Lead recruitment and onboarding for movers, drivers, and packers
Run structured and refresher training sessions to maintain Ferguson standards
Operations & Reporting
Oversee branch operations and dispatch
Submit operational reports: job costing, KPIs, crew hours, and claims
Ensure compliance with safety regulations and company policies
Leadership
Mentor the Operations Team Lead and coach crews
Act as the escalation point for complex customer issues or claims
Customer Experience
Champion “The Ferguson Way” by ensuring every move is professional, caring, and stress-free
What We’re Looking For
Enthusiastic, initiative-driven leader with excellent people skills
At least 2 years of operations, logistics, or field service experience (moving industry experience is a strong asset)
Strong organizational skills and ability to manage multiple priorities
Comfortable balancing office work, field leadership, and community-facing marketing
Proactive problem solver who thrives in a hands-on, fast-paced environment
Compensation & Perks
Base Salary: $60,000 – $65,000 per year
Bonus Opportunities: Opportunities to earn additional compensation based on individual and branch performance
Health & dental benefits
Career growth opportunities as Ferguson Moving expands nationally
Why Join Ferguson?
Be part of a 100+ year brand built on trust, care, and excellence
Lead a motivated team and directly impact branch success
Play a dual role: operations leader + community brand builder
Work with a leadership team that values initiative, collaboration, and innovation
Apply Now
Ready to lead operations, inspire teams, and be the face of Ferguson in Victoria? Send your resume and a short note explaining why you’d be a great fit!
