Job Posting #2472
Job Title: Community Programs Manager
Permanent Full Time
Details of the Position: Responsible for managing a portfolio of community-based programs. Tasks include management of staff and resources in the delivery of services and representing the Society in the community.
Qualifications: University degree required, with a preference for Master's level in social work, child and youth care or related area.
Classification and Grid: Exempt Management
Hours: Full Time Permanent, 35 hours per week
Starting Pay Rate: $51.60 per hour
Benefits: As specified in the Management Benefits Plan
Start Date: ASAP
Supervisor: Deputy Director
Additional Information Satisfactory completion of a criminal record search is required.
Driver’s license and access to a vehicle required.
Date Posted October 10, 2025
Deadline for Submitting Applications: October 27, 2025 at 5pm
Key Duties and Responsibilities:
Adherence to the constitution, philosophy, mission and values of the Society.
Oversees and manages areas of the community programs assigned to this position’s portfolio and support management team with other programs in their absence.
Ensures effective program and service delivery consistent with the Society’s mandate, policies, legal, contractual, and budgetary requirements. Is responsible for monitoring and the evaluation of existing program areas, as well as
recommendations for the development of new programs.
Participates as a member of the Leadership Team in developing long-range and strategic plans, assessing and resolving operational issues and policies.
Oversees the scheduling of program staff. Is responsible for all human resource and labour relations activities including hiring, training, supervision, performance appraisal, discipline, grievance resolution, arbitration and discharge.
Provides active supervision to program staff, including support, information, training, and case consultation.
Monitors the service delivery of staff to ensure a high level of consistency and quality of service, suitability of activities, and a high level of caring.
Develops and establishes standards and accountability mechanisms for program areas in accordance with policies and goals established together with the Leadership Team and in consultation with program staff.
Develops and recommends long-range plans and objectives for the program areas, in consultation with Deputy
Director and staff.
Develops program, resource, budgetary, operational and organizational requirements for all new and existing programs in areas of responsibility, in consultation with Deputy Director and program staff.
Provides budget input, develops comprehensive plans and strategies to achieve identified objectives.
Participates in various internal and external committees, working groups, associations. May be required to attend monthly Board meetings and other Board functions as appropriate.
Maintains effective relationships with government officials, volunteers, community groups, etc. Liaises with community organizations to coordinate provision of services, resolve program delivery issues, exchange program information or provide information on the operation and use of the Society’s programs. Responsible for promoting
the agency’s services, funding needs and values to the community.
May represent the agency at community and fundraising events or other official functions as directed.
Prepares reports, conducts special studies, makes presentations as required. Engages in ongoing education on the issue of violence and abuse against women and children, management studies and human resource/labour relations issues.
Participate in the management on-call rotation.
Performs other related duties as required.
Qualifications:
Education, Training and Experience:
University degree required, with a preference for Master's level in social work, child and youth care or related area.
Job Skills and Abilities:
Excellent oral, written, facilitation and interpersonal communications skills.
Excellent planning, organizing, and administrative skills.
Demonstrated teamwork, leadership and supervisory skills.
Ability to function independently and frequently under pressure, while managing multiple projects and deadlines.
Ability to manage stressful, emergency and crisis situations.
Ability to participate in meetings, conferences and other events outside regular working hours.
Additional Information: This position is required to work in an environment often dealing with clients in crisis situations or interpersonal situations
