Date Posted: 10/15/2025
Req ID: 45513
Faculty/Division: Faculty of Applied Science & Engineering
Department: Faculty IT Office
Campus: St. George (Downtown Toronto)
Position Number: 00048250
Description:
About us:
The Faculty of Applied Science & Engineering is a world-renowned community of researchers and students dedicated to solving some of the world's most pressing challenges through collaborative and multidisciplinary research and experiential education. Through rigorous technical training, and unparalleled extracurricular and professional experience opportunities, we prepare the next generation of engineering leaders and change makers to unlock the future's boundless potential.
The Faculty's Information Technology team works together to support a dedicated and diverse group of academic and administrative professionals who exemplify excellence in their fields.
Your opportunity:
Working under the general direction of the Manager, Information Security Program, the incumbent will be responsible for the effective and timely implementation of new systems and technologies in the Faculty Information Technology office at the Faculty of Applied Science and Engineering.
Your responsibilities will include:
- Analyze and recommend network and system solutions including desktop/server infrastructure upgrades, enhancements, improvements and newly required service deployments.
- Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, system and key processes, and verifying completion of scheduled jobs such as backups.
- Troubleshooting complex computer system problems and network connectivity issues.
- Executing security measures for network devices and introducing variations as required.
- Translating tier-1 and tier-2 feedback into actionable solutions.
- Creating complex and technical documentation and user support guides (network topology maps, standard operating procedures, checklists, etc).
- Collaborating on cost estimates, milestones, and other elements of project planning.
- Serving as a resource on specific issues to a group of specialists.
Essential Qualifications:
- Bachelor's degree in computer science, engineering, or equivalent combination of education and experience.
- A minimum of four (4) years of related experience providing IT support in a high-volume, client-centric, hybrid environment with critical administrative and research applications.
- A minimum of one (1) year of related experience working with developers; familiarity and demonstrated DevOps experience supporting developers and their tools & workflows (Git/GitHub/Azure DevOps, CI/CD, on-prem and cloud deployments).
- Expert knowledge of Windows Server, Windows Group Policy development and deployment, Windows Powershell scripting, application and server virtualization (VM Ware), Remote Desktop Services, Active Directory, Print and File Servers (CIFS/SMB).
- Strong knowledge and experience in enterprise-grade identity and access management service (Microsoft Active Directory), Windows Server operating systems (2019 and 2022), Linux (CentOS/RedHat, Ubuntu and derivatives), clustering technologies, Microsft SQL Server, back-up procedures, disaster recovery, and SaaS/PaaS platforms (Office 365 & Azure).
- A thorough knowledge of low-level networking protocols, including DNS, DHCP, SNMP, TCP/IP, TLS/SSL.
- Experience with complex network and firewall management (PaloAlto).
- Experience in configuring and deploying detection and prevention technologies (Sentinel1, Tenable).
- Excellent analytical and problem-solving skills.
- Excellent oral and written communication and interpersonal skills.
- Excellent organizational, time management, prioritization, and multi-tasking skills.
- Ability to work independently and as part of a team.
- Ability to solve complex technical and logistical problems and the ability to communicate effectively with non-technical users.
Assets (Nonessential):
- ITIL and Information Security certifications.
- Knowledge of web servers, document management platforms, and Endpoint Systems Management Appliances (KACE).
- Certificates and/or working towards certifications of Microsoft.
- Familiarity with the Univeristy environment, governance, and policies.
To be successful in this role you will be:
- Adaptable
- Motivated self-learner
- Proactive
- Problem solver
- Procedural
- Team player
Closing Date: 10/29/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 12 -- $81,312. with an annual step progression to a maximum of $103,986. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
