Date Posted: 10/15/2025
Req ID: 45412
Faculty/Division: Ofc of the Chief Information Officer
Department: Enterprise Apps & Solutions Integration
Campus: St. George (Downtown Toronto)
Position Number: 00054805
Description:
About us:
The University of Toronto is consistently ranked among the world’s leading research institutions, recognized for its commitment to innovation, academic excellence, and global impact. Within the Information Technology Services (ITS) Division, the Student Information Systems (SIS) group plays a critical role in supporting the academic and administrative needs of students, faculty, and staff. The SIS team is known for its dynamic, collaborative, and forward-thinking culture. It fosters an environment that values creativity, continuous learning, and the delivery of impactful technology solutions. Team members benefit from a supportive and inclusive workplace that promotes professional growth and offers the opportunity to contribute to transformative projects that shape the future of student services at one of Canada’s most prestigious universities.
Your opportunity:
Under the general direction of the Student Information Systems (SIS) Client Engagement & Quality Assurance Manager or their designate, you will be part of a dynamic, collaborative and innovative team focused on delivering transformational technology solutions to the University. You will be directly engaged in the support, improvement, and implementation of enterprise student and curricular systems. You will work with trainers and support analysts developing, delivering and co-ordinating end user training, presentations, and workshops, and providing system and procedural documentation. As part of the support team, you will work with stakeholders and end users, responding to requests for assistance with or information about student information systems, and about system access. You will be engaged with stakeholders, developers, and other analysts in the resolution of user and system issues and related projects. You will participate in and co-ordinate projects to improve client support processes for effective and efficient service management. You will query, analyse, and present system, records, and support performance data. You will be engaged with product development teams and stakeholders in the implementation of new products or procedures.
Your responsibilities will include:
- Liaising with technical specialists to resolve end-user issues
- Responding to service requests in a timely fashion
- Planning the implementation of new business systems and business processes
- Reconciling business requirements with information architecture needs for highly complex system integration
- Facilitating educational workshops and seminars
- Co-ordinating support and training activities
- Checking that user documentation and training plans are in place for new applications and functionality
Essential Qualifications:
- Bachelor's Degree or acceptable combination of equivalent experience.
- Minimum 5 years, preferably in post-secondary educational institutions
- Demonstrated extensive experience with post-secondary curricular and student information systems (e.g., ROSI, Degree Explorer, Curriculum Management, admissions applications)
- Demonstrated extensive experience supporting users of complex enterprise level systems
- Experience in system/service deployment and support
- Demonstrated broad experience in the administrative activities supporting the postsecondary student life cycle
- Demonstrated experience developing and delivering training on information systems and processes to a variety of audiences and in a variety of formats
- Experience with ITSM and helpdesk systems (e.g., ServiceNow) and with ITSM principles and standards
- Demonstrated experience writing and disseminating technical or procedural specifications and client facing documentation
- Experience with project and issue tracking software (e.g., Jira, Azure DevOps)
- Experience with the use of business analysis practices and tools (e.g., MS Excel including Pivot Tables, MS Visio)
- Ability to interpret business requirements and articulate them into models and concepts; ability identify up and downstream dependencies and risks
- Familiarity with University academic, records, and IT policies; familiarity with related legislation
- Demonstrated superior client service skills
- Demonstrated ability to communicate in a variety of styles and voices for a range of audiences
- Demonstrated ability to build and maintain close working relationships with all levels of staff and internal and external stakeholders
- Effective and strong written and verbal communication skills; comfortable documenting, speaking to, and making presentations on system features, technical changes, complex concepts and procedures, etc.
- Understanding of and experience with the student life cycle and supporting administrative activities
- Ability to work with data including querying (sql), report formatting ,and records creation
- Ability to work on and execute multiple tasks with competing deadlines in a high-pressure environment
- Understanding of the evolving nature of higher education
Assets (Nonessential):
- Experience with Microsoft SharePoint and other information and file management systems
- Experience with Azure DataStudio, Visual Studio Code, and PowerBI
- Experience with webinar, video recording, and other training related applications
- Experience with business process redesign principles
To be successful in this role you will be:
- Communicator
- Efficient
- Organized
- Proactive
- Problem solver
- Resilient
Closing Date: 10/29/2025, 11:59PM ET
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 16 -- $103,367. with an annual step progression to a maximum of $132,188. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
Recruiter: Khristen Sivaramalingam
Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
