Position Title: Host
Department: Food and Beverage
Reports to: Manager, Food and Beverage or designate
Our Mission: Offer unique and memorable experiences through fun-filled programs, activities, and events
Job Summary: Hosts play a key role in delivering an exceptional guest experience by welcoming guests, seating them promptly, and ensuring timely and accurate food delivery. This role is often the first and last point of contact for restaurant patrons, helping to create a friendly, professional, and well-organized dining environment. This role is responsible for verifying presentation and order accuracy before bringing meals to tables and guests, ensuring every dish meets quality standards.
Roles and Responsibilities:
Greet guests with a warm and friendly demeanor and escort them to their tables
Provide menus and share basic restaurant information or specials when appropriate
Monitor table turnover and manage waitlists or reservations if applicable
Maintain a professional appearance and a welcoming front-of-house presence
Communicate guest needs to serving staff or management as needed
Deliver food and beverages to tables and guests accurately and promptly
Ensure correct presentation of dishes before they leave the kitchen
Confirm table numbers and special requests (e.g. allergies, modifications) before serving
Assist servers with clearing and resetting tables, refilling water glasses, and responding to guest requests
Return soiled dishes to the kitchen and assist with light kitchen duties when required
Ensure guest and kitchen areas are clean, tidy, and safe throughout service
Assist with light cleaning tasks such as wiping surfaces, sweeping, or restocking supplies
Inspect dining areas and service stations regularly for cleanliness, organization, and compliance with health and safety standards
Work closely with servers, kitchen staff, and management to ensure smooth operations
Complete all duties within assigned timelines, adapting to the flow of service
Attend mandatory training sessions and assist other departments when required by operational needs
Key Qualifications:
Strong interpersonal and communication skills
Self-motivated with the ability to work well independently and within a team
Able to handle high-pressure and fast-paced environments with professionalism
Comfortable with repetitive lifting (up to 45 lbs / 20.4 kg) and standing for long periods
Strong organizational skills and attention to detail
Commitment to providing outstanding guest service
Able to complete physically demanding duties as required
Safe Food Handling Certificate (REG 493) is an asset
Bilingualism is considered an asset
Additional Requirements:
Passionate about the recreation, hospitality, or food and beverage industry
Approachable, empathetic, and customer-focused
Must be flexible with scheduling – including evenings, weekends, holidays, and shift coverage
Must provide your own uniform in compliance with Chicopee’s uniform policy
You have, or can use our Human Resource platform to obtain, the following certificates: WHMIS; Ladder Safety; Ontario Health & Safety Awareness (OHSA); Workplace Violence & Harassment (Bill 168 & 132); Accessibility for Ontarians with Disabilities Act (AODA); IASR: Information and Communications Standards and Employment Standards; Understanding Human Rights; Safe Lifting; Gender and Sexual Diversity; Diversity, Equity, Inclusion, and Belonging (DEIB); Safe Food Handling (for Food and Beverage Employees) Training
