Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks printers May respond to calls after normal business hours per leader instructions Identifies potential issues that could adversely impact end user experience and takes corrective action Updates and resolves tickets in a timely manner to achieve Service Levels Utilize a well-rounded knowledge of the policies and procedures for their work area Make policy recommendations to their manager and be an escalation point for less experienced team members 4+ Years of Desktop/End User Support Experience High School Diploma or equivalent Experience in a plant/manufacturing environment Undergraduate degree or some college coursework Strong knowledge of Windows operating system environment Solid client service skills A+ desktop or equivalent skill set is required Ability to physically perform general office requirements Must be able to perform essential responsibilities with or without reasonable accommodations Travel including overnight domestic trips may be required
