In this role you will be:
Accountable for ensuring that DTC facility operations run efficiently and effectively to meet the sales and customer service requirements of the assigned Brands.
Drive initiatives and ensure overall business objectives and goals are met including setup and management of a pick/pack environment supporting e-commerce growth
Act as liaison representing the operations department to all other departments.
Responsible for tracking and meeting required Service Level Agreements (SLA's) for all given agreements
Establish staffing, resource and budget requirements through short and long-term planning
Provide strategic leadership and oversight of all warehouse functions including receiving, storage, order fulfillment, and shipping.
Coach and develop management teams to meet/exceed organizational and personal goals
Ensure work force is trained to meet the work demands of the distribution center
Manage client relationships and ensure SLA's and key performance indicators (KPIs) are consistently achieved or exceeded.
Responsible for all aspects of performance management, staffing, training and development of their assigned workforce
Oversee effective use of warehouse management systems (WMS) and ensure data integrity for inventory control and reporting.
Partner cross-functionally with transportation, customer service, and account management teams to deliver seamless 3PL solutions.
Lead change management efforts to support business growth, technology adoption, and client onboarding.
Drive continuous improvement initiatives, focusing on process optimization, cost reduction, and service excellence.
The Qualifications and Experience we like to see:
University Degree in Supply Chain Management, Business, or related discipline
Must have 7+ years of experience in a DTC fulfillment operation environment
eCommerce and/or purchasing experience would be a definite asset preferably related furniture or fashion retail environment with high volume inbound and outbound flows and last mile delivery to end customers
Exceptional leadership, coaching, projection management, interpersonal, communication, organizational, relationship-building, negotiation, analytical, and presentation skills
Ability to manage large teams and multiple shifts
Deep understanding of supply chain operations, logistics, and client service requirements
Manage multiple and competing priorities in a fast pace work environment
Ability to work collaboratively and effectively with both internal and external stakeholders as well as build and develop strong partnerships
Self-starter and a track record of implementing and driving process improvements and achieving operational excellence
Proficiency with WMS, ERP systems, and data-driven decision-making
Strong financial acumen with experience in budgeting and cost management
Proficient in MS Office
Why members of our Corporate team love working at Sleep Country Canada/Dormez-vous?:
This is not a job but a CAREER with opportunities for growth and advancement
Diverse and inclusive work environment
We will invest in you and provide extensive training, mentoring and continuous development
Access to training and development platforms
Full medical, dental benefits and a Deferred Profit Sharing Program
Annual Wellness Credit of up to $250.00 for any products/services that improve your health and well-being, i.e., health assessments, nutrition counselling, hiking shoes, a yoga outfit or fitness equipment!
Associate Discount Program where you will be able to enjoy some of the world’s best sleep products
Maternity/Parental leave top up benefits
Tuition Reimbursement Program that covers professional AND personal development
Long service awards, celebrations and other social events
Associate Referral Program
Paid day off to volunteer at your local charity of choice
Recognized as one of Canada’s Most Admired Corporate Cultures in 2023 by Waterstone Human Capital
Commitment to Equity, Diversity, Inclusion & Belonging (EDI&B)
At SCC/DV, we are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability.
