Lead Payroll Implementation Specialist
ADP’s Implementation organization provides enterprise-level Payroll, HR, Time
and Attendance, and Benefits Solutions to Major and national accounts. The
Implementation Specialist (IS) is accountable for all aspects of assigned
Payroll and Workforce Now (WFN) account setup, including analysis,
configuration, validation, issue resolution, process training, initial live
run(s) support, and turnover to Client Services. The IS must be capable of
successfully implementing new business, platform conversions, and existing
account reconfiguration (for example, spin-offs) while ensuring a high degree of
client satisfaction and maintaining high productivity regardless of the
processing platform or client-facing application involved. The IS works with
medium to large-sized organizations, with no limit on the complexity or
feature/functionality usage of the client. The role demands a solid foundation
in project management given the size and complexity of the accounts assigned.
Responsibilities:
-
Responsible for the quality implementation and set up of ADP’s WFN using ADPs
implementation methodology, in accordance with payroll best practice and
compliance while partnering with ADP’s Global team
-
Analyze, configure, and understand the client’s payroll needs to properly set
up the client’s WFN environment.
-
Training, Testing, and validation with the client and global partners before
completing the payroll and audit function of the first ‘LIVE’ payroll
processing
-
Managing various accounts from project initiation and supporting the client
through all phases of the implementation.
-
Managing project risks and escalations to resolution.
-
Provide timely follow-up and resolution of open project-related items
-
Meet project task milestone and due dates
-
Achieve positive customer satisfaction outcomes
-
Work collaboratively with customers and team members to achieve desired
project results
-
Mentor new and less tenured Implementation associates
-
Utilizes extensive product/process experience to troubleshoot implementation
issues
KNOWLEDGE, EXPERIENCE AND SKILLS
Education:
- Post-secondary education or related business experience preferred
- Certification from the National Payroll Institute (an asset)
Requirements :
- 2+ years of payroll experience or relative field
- Knowledge of payroll best practices and compliances across multiple provinces
and territories
- Effective communication: verbal and written skills in English & French
- Previous experience working directly with clients.
- Excellent client management, and interpersonal skills
- Ability to work independently, resourceful, and be a strong team player;
working on multiple projects simultaneously
- Knowledge of Excel.
