Are you passionate about technology and customer service? Join a dynamic team where your expertise will make a real difference every day. Here, your role goes far beyond technical support: you'll participate in exciting projects, collaborate with industry professionals, and actively contribute to the evolution of our IT environment.
Here's what we offer:
Growth potential.
The opportunity to experiment and be creative with a great deal of latitude.
Continuing education.
A dynamic team of experts.
Flexible working hours.
New offices close to nature.
A dynamic, people-oriented, stimulating, and open-minded company.
A wide range of social activities, and much more!
Key responsibilities:
Provide Level 1 and 2 technical support to colleagues, on-site or remotely.
Manage incidents through our ticketing system efficiently and professionally.
Install, configure, and maintain workstations, printers, and software.
Diagnose failures and propose sustainable solutions.
Document interventions to enrich our knowledge base.
Participate in inventory and management of IT equipment.
Train new employees on IT tools and processes.
Collaborate with the AMETEK support team and other IT departments.
Provide emergency support on a fair rotation basis.
Enforce company and security policies, including ISO2700.
A few things that will help you settle in at Creaform:
Experience in technical support or IT customer service.
Bilingualism (French/English) in spoken and written communication.
Service-oriented, patient, and able to explain technical concepts in layman's terms.
Proficiency in Windows, Microsoft 365, Active Directory, and Linux environments.
Availability evenings and weekends for emergency support and occasional special projects.
Hold a DEP, DEC, or relevant certification in IT support.
