Job Information
Job Title: RTDRS Business Analyst Job Requisition ID: 75393Ministry: Service Alberta and Red Tape ReductionLocation: Edmonton or CalgaryFull or Part-Time: Full TimeHours of Work: 36.25 hours per weekPermanent/Temporary: PermanentScope: Open CompetitionClosing Date: October 27, 2025Classification: Program Services 4 Salary: $3,056.50 to $4,006.62 bi-weekly ($79 774- $104,572/year)The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and Inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx The Residential Tenancy Dispute Resolution Service (RTDRS) is a quasi-judicial tribunal that offers landlords and tenants a method of resolving disputes under the jurisdiction of the Residential Tenancies Act and the Mobile Home Sites Tenancies Act without going to court. The service is faster, less expensive and less formal than the courts. Hearings result in a binding and enforceable order. The RTDRS is a busy, fast-paced environment providing excellent service to Albertans.Role Responsibilities
As an ideal candidate, you will bring a strong understanding of the Residential Tenancy Dispute Resolution Service (RTDRS), the Ministry, and technology-based innovation. You will possess expertise in policy and procedure research, development processes, and business analysis, enabling you to identify priorities, gather critical information, and develop strategic recommendations. Your skills will help ensure the RTDRS delivers efficient, fair, and accessible services to Albertans.Reporting to the RTDRS Service Delivery Manager, the Business Analyst will be responsible for:
• Policy and Process Development: Analyzing existing policies and procedures to identify gaps or areas for improvement. You will recommend and implement changes to enhance fairness, efficiency, and effectiveness in RTDRS operations.• Driving Continuous Improvement: Monitoring performance metrics, evaluating outcomes, and using data-driven insights to recommend and implement program adjustments that align with best practices in dispute resolution.• Market Research and Trend Analysis: Researching and analyzing trends in the residential tenancy market that impact RTDRS clients and operations. Your findings will inform strategic planning and program enhancements.• Problem-Solving and Innovation: Addressing complex challenges by proposing and implementing innovative, evidence-based solutions. You will apply critical thinking to resolve issues and improve operations.• Operational Support and Technology Advancement: Leading initiatives to align operational activities with business goals. This includes maintaining and advancing RTDRS technologies such as the website, case management system, and eFiling portal to improve client experiences.• Enhancing Documentation and Resources: Developing best practices for internal and external-facing documentation, training materials, templates, and informational resources. Your work will ensure Albertans can easily understand and engage with RTDRS processes.Role Responsibilities Continued
You will demonstrate:
• Excellent communication skills, both written and oral, including strong presentation skills.• Working knowledge of online case management systems and confidence with technology, including strong SharePoint and MS office software skills.• Confidence with change management, systems development and information management methodologies.• Solid knowledge of the governing legislation (e.g. Residential Tenancies Act and regulations and the Mobile Home Sites Tenancies Act and regulations), policies and related business applications that support the branch's activities.• Strong analytical ability, data interpretation and problem-solving skills.• Project planning, monitoring and management skills, with a focus on process design and transition management.• Ability to interpret legislation and internal regulations.• Jurisdictional and environmental scanning, trend identification, and technology-based innovation.• Strategic business and operational planning, and performance measurement theories, principles, methodologies, and techniques.• Enterprise risk management concepts and techniques, including identification, analysis, mitigation, and reporting of risks.• Research methodologies, techniques and procedures, research approaches (primary and secondary), including the application of qualitative and quantitative research methods and data analysis.Please click on this link to view the job description for this position.APS Competencies
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf ⦁ Systems Thinking: you will Considers whole system and links; sets goals for long-term outcomes and broad perspectives. Evaluates short, medium, and long-term impacts to inform progress. Shapes organization to meet client needs.⦁ Agility: you will need to create opportunities for improvement Is aware of and adapts to changing priorities. Remains objective under pressure and supports others to manage their emotions. Proactively explains impact of change on roles and integrates change in existing work. ⦁ Drive for Results: you will work to remove barriers to outcomes, sticking to principles: Forecasts and proactively addresses project challenges. Removes barriers to collaboration and achievement of outcomes. Upholds principles and confronts problems directly. Considers complex factors and aligns solutions with broader organization mission. ⦁ Develop Networks: you will proactively build networks, connect, and build trust in relationships with different stakeholders.⦁ Creative Problem Solving: Works in open teams to share ideas and process issues: You will use a wide range of techniques to break down problems. You encourage others to think creatively and voice ideas. Brings the right people together to solve issues. Identifies new solutions for the organization.Qualifications
Minimum Requirements of the Role: • University graduation plus 4 years progressively responsible related experience (policy and economics analysis, computer science, management information systems, social sciences, or related); or equivalent.Applicants who have completed post-secondary studies from outside of Canada must include the assessment certificate from IQAS or any other educational assessment service as part of their application.Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.Notes
These positions report 36.25 hours of work per week, Monday to Friday.Location: Calgary or EdmontoNFinal candidates will be required to undergo a security screening.Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.This competition may be used to fill other competitions for the same or lower classification.Links and information on what the GoA have to offer to prospective employees.• Working for the Alberta Public Service - https://www.alberta.ca/advantages- working-for-alberta-public-service.aspx• Public Service Pension Plan (PSPP) - https://www.pspp.ca• Management Employees Pension Plan (MEPP) - https://www.mepp.ca• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits• Professional learning and development - https://www.alberta.ca/professional-development-support-directive• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca• Positive workplace culture and work-life balance• Leadership and mentorship programsHow To ApplyApplicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.Candidates are required to apply online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles, for more information.It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)(https://www.alberta.ca/international-qualifications-assessment.aspx) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (https://canalliance.org/en/default.html).It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements.If you require any further information on this job posting or require accommodations during the recruitment process, please contact Cynthia Masemola at Cynthia.Masemola@gov.ab.ca.
