About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
As Canada's largest hotel with 1,590 guest rooms, and the friendliest Hotel in Toronto, the Chelsea Hotel, Toronto, is centrally located and just steps from the city's best shopping districts, world-class theatres, vibrant nightlife, and exciting attractions. A full-service urban resort, the Chelsea Hotel has room types to suit everyone, and the hotel offers different dining options, separate adult and family recreation areas and pools – including the "Corkscrew" - downtown Toronto's only indoor waterslide. As a premier family destination, the hotel offers a full range of services including the Family Fun Zone, Kid Centre and Club 33 Teen Lounge. The Chelsea Hotel, Toronto is an independent property as part of the Langham Hospitality Group’s international portfolio of hotels and resorts. The Chelsea is proud to be honoured with the Accessible Tourism Award with the Travel Industry Association of Ontario and the Humanitarian Award with the Hotel Association of Canada.
Principal Responsibilities
My Guest
Greet all guests at the door using the Chelsea standards.
Guide guests through breakfast offering between Elm St, Market Garden Buffet & Expresso grab & go.
Suggest menu options and specific items.
Communicate takeout orders to service colleagues.
Ensure newspapers are available to guests, maintain cleanliness and label magazine selection.
Check specials of the day in the kitchen.
Ensure all guests folders for cleanliness and insert flyers if needed.
Empowered to make a decision regarding guest problems when Managers are not available.
Answer any guest questions or direct them to someone that can assist them. Ensure complete guest satisfaction.
Assist any guest that may require assistance (i.e. families, people with disabilities, elderly).
My Product
Answer inquiries and sell Elm St & Market Garden to potential guests in person and over the phone.
Take reservations and all necessary information.
Operate reservations system.
Ensure cleanliness and tidiness of restaurant entrance.
Constantly scan the restaurant for available tables and soon to be available tables.
Maintenance of suitable amount of menus.
Collect all menus from all stations.
My Colleague
Open communication with Managers to report challenges or issues.
Assist co-workers when necessary.
My Chelsea
Adhere to and comply with all safety regulations when handling hazardous materials according to MSDS.
Follow Chelsea grooming policy. Name tag must be visible at all times.
Perform other tasks as assigned by Management.
ACADEMIC AND WORKING QUALIFICATIONS
Working Experience
Previous Guest Service experience an asset.
Knowledge
Knowledge of Food and Beverage an asset
Soft Skills
Positive attitude
Strong work ethic
Languages
Excellent communication skills. Must be fluent in English.
Other languages considered an asset.
The Chelsea Hotel, Toronto is committed to providing a fair and equitable work
environment and encourages applications from qualified women, men, visible minorities,
aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code
and the Accessibility for Ontarians with Disabilities Act (AODA), Chelsea Hotel, Toronto
will accommodate the needs of applicants with disabilities throughout all stages of the
selection process. If you need accommodation during the recruitment process, please
advise your Talent Acquisition representative
For more information about the property, please visit: https://www.chelseatoronto.com/en/
